Lead Dispatcher Pasco, WA

Career Opportunities:
Lead Dispatcher
- American Rock Products (Pasco, WA) (524750)

Requisition
524750
-Posted
- AMAT

- American Rock Products

- Full Time

- Logistics & Non-Driver Transportation

- United States

- Washington

American Rock Products., a CRH company, is a member of the CRH West Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services. We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation.

Whether you’re looking for an opportunity to break into the construction industry, or looking for the next step in your career, our team can provide you with a fun and challenging opportunity to grow with an industry leader. In this role, you’ll coordinate daily deliveries with our customers, and provide answers and solutions to various customer requests. You’ll work with a team to provide top-tier customer service, playing an integral part as we work together to build our communities.

We work hard, and we have fun doing it!

If you’re someone that takes pride in your customer service skills, enjoys finding creative solutions to customer requests, and thrives in a fast-paced environment, you’ll feel right at home here with our family. Limited experience? No worries! We’ll assist with training to provide you with the skills you need to be successful. If you’ve got the drive, we’ll help you to reach your goals.

Starting Wage Range: $25.00 - $30.00/hr DOE w/ potential for overtime.

Note:

Wage scale for position is the full wage scale an individual can make based on performance, experience, and seniority throughout their time at the company.

Family Culture – We treat our team like family

Generous Paid Time Off

401k with 5% company match & profit sharing

Potential for Overtime

Opportunities for Internal Mobility

Professional Development Opportunities

Training Provided

Tuition Reimbursement Program
- We'll assist with continuing education that aligns with your career goals

Employee Assistance Program

Company Paid Life Insurance

Short- & Long-Term Disability

Earn More with our Employee Referral Program

Company Discounts on products, goods, services, electronics, automotive, travel & more!

Opportunities for Community Engagement

• Schedule and lead the dispatch team
• Answer customer and driver calls in a timely and professional manner.
• Enters order data into computer system.
• Schedules and tracks orders and deliveries. Prepares daily schedule for next-day deliveries outlining equipment, personnel, and material needed. Coordinates deliveries with customers, sales, quality control, operators, and other personnel as required regarding special materials needed, customer requirements, and plant and material availability. Maintains working knowledge of city streets and surrounding areas to assist drivers in locating specific job sites.
• Assist customers in determining the proper product, proper amount, and proper price. Receives and follows-up on customer complaints regarding any truck or driver problems at job sites. Maintains good customer relations.
• Lead – point of contact on all dispatch computer system roll outs, and updates.
• Performs other duties as assigned.

Other Requirements

Strict adherence to safety requirements and procedures as outlined in the Manual of Safety Practices and Procedures

Strict adherence to Company policies and procedures as outlined in Employee Handbook

Willingness to work in a team environment and assist co-workers or supervisors with other duties as required

Timely and regular attendance is an expectation and essential function of this position

Employees will be held accountable for adhering to the workplace schedule

This position is subject to pre-employment drug screen

Participate in and promote an inclusive work environment

To perform this job successfully, an individual must be able to perform…