Receptionist & Customer Service Officer |School | Drive

Job Description

The Services required are set out as follows including and not limited to:

• Answering and patching phone calls at the front counter in school General Office
• Ensuring timely and professional responses to all inquiries
• Manage and route school email timely and accurately

• Attend to walk-in customers (parents, students, teachers and delivery personnel etc)

• Assist in day-to-day operations of general office duties including mailroom support and distribution
• Simple data record of received items, lost & found items, loan of uniform etc
• Filing, laminating of documents, coordinating courier services, and maintaining databases and records
• Ongoing managing, updating, supporting, and maintenance of SAT intranet portal

• Ensure the reception area is clean, tidy, presentable, and stocked with necessary supplies required for both staffs and visitors

• Serve as the first and primary point of contact for all visitors to reception, addressing their needs and resolving issues as they arise in a calm and efficient manner.

• Serve as school’s designated goods receipt officer
• Help coordinate, schedule, deconflict and manage appointments, calendar, and room scheduling to ensure smooth operations and utilization
• Ensure inventory accuracy, serviceability, availability at all times.

• Support and handle ad-hoc duties & tasks assigned by School Leaders, Administration Manager, and Operations Manager when needed.