Estate Host

About Us

Treasury Wine Estates (TWE) is one of the world’s largest wine companies, and we are proud of our portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe. At TWE, we are led everyday by our purpose,
Boldly Cultivating. We are boldly cultivating value through our brands, wine, people & environment for enriched and joyful communities. At TWE we cultivate our teams to be their very best. And in turn, our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the world’s most desirable luxury wine company – known for the experiences we create for our consumers, customers, partners, suppliers and our people.

Learn more about our people promise and our renowned portfolio of global brands.

The Estate Host works in unison with all departments, providing exceptional customer service while offering a welcoming and memorable experience for business clients and guests. This role is responsible for helping communicate the uniqueness of the winery through a consistent and impactful brand message.

• Serve as an ambassador of the company by delivering exceptional customer service.
• Coordinate, confirm, and manage guest reservations via phone, email, and Cellar Pass.
• Schedule and choreograph appointments to ensure optimal guest flow within tasting room space constraints.
• Welcome, greet, and direct guests, providing facility information and general assistance in person and by phone.
• Manage reservations, seating, and table assignments to maximize traffic, maintaining awareness of table availability, guest location, and business flow.
• Assign tables to wine educators within designated sections and communicate guest details.
• Capture and maintain accurate guest data at reservation, confirmation, and arrival, ensuring reservation software accuracy.
• Prepare daily tasting room tasting and event schedules and support internal and external communication through reservation phone and email lines.
• Ensure tables are properly located and set daily for anticipated reservations and keep merchandise neat and stocked.
• Communicate tasting room traffic levels and VIP guest information.
• Build and retain ambassadors through guest engagement, follow-up, and accurate, enthusiastic descriptions of tasting room options.
• Support tasting room operations and onsite events.

• Excellent customer service skills
• Professional personal presentation
• Strong verbal and written communication skills with polished, professional English
• Ability to multitask, remain detail-oriented, adapt to change, and work effectively under pressure
• Punctual, reliable, and flexible
• Knowledge of Paso Robles wineries, restaurants, and hotels is a plus
• Ability to speak Spanish is a plus
• Valid California Food Handler’s Certification
• Must be at least 21 years of age

Our culture is built on bringing our whole selves, being courageous and delivering together – it’s our DNA and the heart of who we are  prioritize your growth with access to global career opportunities and structured programs designed to support your health, wellbeing, and career development. Learn more about our benefits and culture here.

• Paid Time Off: Competitive vacation, sick leave, and 12 paid holidays. Plus, a “TWE4ME Day” – a day to spend however you choose!
• Paid Parental & Caregiver Leave: Generous time off for life’s big moments.
• Volunteer Days: Get paid to give back—2 full days each year!
• Flexible Work Options: Find your flex—hybrid and custom schedules available for certain roles.
• Wellbeing First: Medical, dental, vision, free mental health support, and an award‑winning wellness program.
• 401(k) with Company Match: 100% vested from day one. Regular Full and Part-Time employees are eligible after 60 days of employment.
• Paid Time Off: Competitive vacation, sick leave, and 12 paid holidays.
• Wine Perks & Discounts: Enjoy exclusive employee pricing on the world’s best wines, plus receive a generous product allowance.
• Recognition & Rewards: Celebrate wins and earn fun…