Wine Educator

About Us

Treasury Wine Estates (TWE) is one of the world's largest wine companies, and we are proud of our portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe.

At TWE, we are led everyday by our purpose, Boldly Cultivating. We are boldly cultivating value through our brands, wine, people & environment for enriched and joyful communities.

At TWE we cultivate our teams to be their very best. And in turn, our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the world's most desirable luxury wine company - known for the experiences we create for our consumers, customers, partners, suppliers and our people.

Learn more about our people promise and our renowned portfolio of global brands.

The Wine Educator is responsible for creating a memorable wine and customer service experience while promoting the sale of wines and wine club memberships. Additionally, this roleis responsible for serving, set-up, and clean-up of all tasting room functions

• Greetall visitors and pour wines for tasting.
• Customize guest experienceutilizingreservation notes, orderhistoryand preferences.
• Create an exclusive and memorable experience for each guest, including tours and sharing the DAOU story.
• Promote our wines, culinary experiences, and club memberships while providinga world-class customer experience andanticipatingthecustomer's every need.
• Build relationships and recruit members to our exclusive Membership.
• Maintain Membership CRM including proper data capture and visit notes.
• Describe wines and authentic winery history, answer visitors' questions.
• Assist with display and stocking of retail items and wines.
• Assistwithspecial events.
• Acquireandmaintainthorough knowledge of winery,the wines, and their functions.
• Perform other duties as assigned bymanager.
• Assistinmaintainingcleanliness of facilities.
• Prepare each table before a guest is seated andmaintaintablethroughoutvisit.
• Maintain the bar throughout service.
• Follow up with guests and members over the phone and in writing

• Mustbe at least 21 years old.
• Professional demeanor.
• Works efficiently and follows company standards, with or without immediate supervision.
• Possess knowledge of principles and processes for providing exceptional visitor experiences.
• Previous tasting room,salesor hospitality experience preferred.
• Knowledge of wine and wine production.
• Wine Certification with the Society of Wine Educators, Court of Master Sommeliers, or WSET preferred.
• Very strong understanding of the English language.
• Must hold a valid California Food Handlers Certification.
• Spanish/French/Other languages a plus.

Our culture is built on bringing our whole selves, being courageous and delivering together - it's our DNA and the heart of who we are  prioritize your growth with access to global career opportunities and structured programs designed to support your health, wellbeing, and career development. Learn more about our benefits and culture here.

Benefits depend on your work category and may include

• Paid Time Off:Competitive vacation, sick leave, and 12 paid holidays. Plus, a "TWE4ME Day" - a day to spend however you choose!

• Paid Parental & Caregiver Leave:Generous time off for life's big moments.

• Volunteer Days:Get paid to give back- 2 full days each year!

• Flexible Work Options:Find your flex- hybrid and custom schedules available for certain roles.

• Wellbeing First:Medical, dental, vision, free mental health support, and an award-winning wellness program.

• 401(k) with Company Match:100% vested from day one. Regular Full and Part-Time employees are eligible after 60 days of employment.

• Paid Time Off:Competitive vacation, sick leave, and 12 paid holidays.

• Wine Perks & Discounts:Enjoy exclusive employee pricing on the world's best wines, plus receive a generous product allowance.

• Recognition & Rewards:Celebrate wins and earn fun rewards.

Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All…