General Maintenance ("Mantenimiento General

Position Overview

To repair and maintain the physical structure of the resort and provide technical and administrative support to the Maintenance Dept.

• Perform minor and routine painting, plumbing, electrical wiring, and other related maintenance activities, using hand tools.
• Perform preventative maintenance for guest rooms, including vinyl repair, touch‑up paint, minor furniture repair, tub caulking, tile repairs, etc.
• Perform preventative maintenance for ice machines, refrigerators, kitchen equipment, laundry equipment, HVAC guestrooms, meeting rooms, the swimming pool and hot tub.
• Perform plumbing repair, laundry equipment repairs, preventative maintenance on all exhaust fans and supply, monitor energy conservation.
• Replace air‑conditioner filters.
• Repair vacuum cleaners and any other small equipment upon request.
• Immediately follow up on any alarms to determine the exact location and cause, determine emergency status and report to the Front Desk with findings.
• Understand and respond to all guest needs and requests in a timely and professional manner.
• Immediately report all suspicious occurrences and hazardous conditions.
• Always maintain the cleanliness of work areas.
• Practice safe work habits at all times, to avoid injury to self and others.
• Perform other tasks, including cross‑training, as directed.
• Display strong general mechanical ability.
• Display solid knowledge and skill in safe use of hand and power tools and other materials required to perform repair and maintenance tasks.
• Use the lockout/tagout system before performing maintenance work.
• Notify management concerning the need for major repairs or additions to lighting, heating, and ventilating equipment.
• All other duties as assigned by manager or supervisor.

• Noise and vibration sufficient to cause marked distraction or possible injury to hearing or bodily harm if endured day after day.
• Environmental conditions inside and outside are moderate and controlled by hotel systems.
• Must be able to stand and exert well‑paced mobility for up to four (4) hours in length.
• Must be able to reach other departments of the hotel on a timely basis.
• Must be able to maneuver between functions occurring simultaneously.
• Must be able to lift up to 75 lbs. occasionally.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Must be able to bend, stoop, squat, and stretch to fulfill tasks occasionally.
• Requires manual dexterity to use and operate all necessary equipment.
• Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements of the wrists and hands.

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Any other duties as requested by direct and indirect supervisors.

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good communication skills, both verbal and written.
• Must have excellent customer relations skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess basic computer skills.
• Must possess basic computational ability.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact, and diplomacy and collect accurate information to resolve conflicts.
• Self‑driven and able to work independently.
• Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
• Work with a variety of situations.
• React quickly in emergency situations and make decisions that may involve large expenditures or the safety of others.
• Must be able to read and interpret drawings, diagrams, and design plans of all trades.

• High school or equivalent education required.
• English fluency required.

• Must have three to five years of experience in general building trades, with technical building maintenance (commercial) background preferred.

• Ability to provide and maintain a valid driver’s license as the position may require operation of motorized and electric vehicles.
• Licensed in a trade preferred (plumbing, electrical, HVAC, carpentry, etc.).