Scheduling Coordinator - Home Health Ops Lead

Job Description Job Description

We are in search of a Scheduling Coordinator to join our client's team operating within the Lakewood, New Jersey area. This role is a key part of our operations, ensuring the efficient scheduling of Home Health Aids to the correct patients. This role is essential in ensuring our services run smoothly and our clients receive the best care.

Responsibilities:

• Manage a large team of schedulers, ensuring efficient operations and clear communication.

• Collaborate with the recruiting team to receive and assign Home Health Aids to appropriate patients.

• Utilize the Alaya Care system to effectively track and manage schedules.

• Handle last-minute placements and reassignments, ensuring patient care is uninterrupted.

• Maintain organization and efficiency across multiple systems.

• Act as a point of contact for Home Health Aids, addressing any concerns or issues with their placements.

• Act proactively to solve scheduling issues and conflicts.

• Ensure accurate record keeping and data management for all scheduling activities.

• Work closely with the Scheduling Manager to continuously improve scheduling processes and procedures.

• Provide excellent customer service, addressing and resolving any scheduling inquiries or issues in a timely manner.

• Proven experience in a scheduling or coordinator role

• Excellent communication and interpersonal skills

• Detail-oriented with strong organizational skills

• Ability to prioritize tasks and handle multiple assignments simultaneously

• Proficiency in using scheduling software and tools

• Strong problem-solving abilities

• Ability to work independently and collaboratively within a team

• High level of discretion and judgement in handling confidential information

• Flexibility to adapt to changing schedules or demands

• Strong customer service orientation and ability to interact professionally with all levels of staff and clients.#J-18808-Ljbffr