Client Service Manager

Client Service Manager – Gallagher | Remote (Whippany, NJ Zone) Job Summary

Gallagher is hiring a Client Service Manager to deliver high-quality service to Personal Lines clients in a shared call center environment. This remote role supports the Whippany, NJ zone (covering New Jersey, New York, Delaware, Connecticut, West Virginia, and Maryland) and offers a competitive salary of $40,000–$78,000/year
, plus a comprehensive benefits package.

The successful candidate will handle client inquiries, maintain accurate policy data, support retention initiatives, and contribute to Gallagher’s commitment to building trust and delivering extraordinary customer experiences.

Gallagher is a global leader in insurance, risk management, and consulting. For over 95 years, Gallagher has helped businesses face risk with confidence, backed by advanced data, analytics, and a client‑centric digital ecosystem. With a culture grounded in teamwork, integrity, and innovation, Gallagher empowers employees to take ownership of their careers while making a meaningful impact for clients and communities.

• Answer client phone and email inquiries related to billing, coverage, pricing, claims, cancellations, endorsements, inspections, and documentation requests
• Maintain complete and accurate client and policy data within Gallagher and affiliated carrier systems
• Support client satisfaction, retention, and overall customer experience goals
• Deliver consistent, high‑quality service aligned with Gallagher’s operational standards
• Identify opportunities to cross‑sell additional products or services
• Partner with team members and carriers to transition clients with complex needs
• Build rapport quickly with clients to identify needs clearly and confidently
• Leverage systems and resources to execute work efficiently
• Engage in consultative discussions with clients to enhance relationships
• Manage multiple priorities effectively in a fast‑paced environment

Essential

Qualifications:

• Bachelor’s degree with 0+ years client service or claims management experience, OR High School diploma/GED with 3+ years client service or claims management experience
• Insurance Producer’s license
• Strong written and verbal communication skills
• Proficiency with technology tools to maximize productivity and quality

Preferred Qualifications:

• Previous experience managing client relationships or customer service
• Contact center experience (inbound/outbound)
• Knowledge of Personal Lines insurance (Home, Auto, Inland Marine)
• Familiarity with insurance carriers and market practices

Work Traits:

• Team‑oriented and customer‑focused
• Strong organizational skills and attention to detail
• Problem‑solving mindset with ability to discover root causes
• Ability to interpret customer information accurately and deliver timely solutions

• Salary: $40,000–$78,000/year (commensurate with experience, education, and location)
• Total compensation includes base salary, incentives, and benefits

• Medical, dental, and vision insurance (starting day one)
• Life and accident insurance
• 401(k) and Roth options
• Health savings account (HSA) and flexible spending account (FSA)
  Paid parental leave
• Educational expense reimbursement
• Digital mental health services (Talkspace)
• Gallagher Thrive program for wellbeing and fitness
• Charitable matching gift program
• Flexible work hours (availability varies by role)

Gallagher offers a culture of inclusion, diversity, and sustainability. Employees are empowered to bring their unique perspectives, supported by training programs and career development opportunities. As a Client Service Manager, you’ll play a vital role in delivering extraordinary experiences for clients while building a rewarding career in insurance and risk management.

Interested candidates should apply via Gallagher’s official careers portal. Proceed to job application portal

Job Type: Full‑time
Pay: $40,000–$78,000/year
Location: Remote (Whippany, NJ zone)
Schedule: Monday–Friday, 8:00 am – 5:00 pm