Community Center Front Desk Attendant

Department: Tourism, Civic Affairs & Recreation

Hours: Part Time

Job Description:

JOB TITLE:

RECREATION AIDE (ADMIN)

The Community Center Front Desk Attendant will provide customer service to the citizens of Cape May, surrounding areas and tourists at the Community Center, provide registration and reservation assistance to guests, and assist with event set up and clean up.

• Reports to:
  
  Department Head (with Asst. Director and Recreation Director Support)
• Full Staff Support
• Responsible for Front Desk, Phone Calls and Customer Service
• Responsible for Cleanliness, Organization and Inventory of Front Office
• Responsible for all Payments and Receipts
• Supervises and Organizes the Establishment and Maintenance of Files
• Mail
• Recreation Program Envelope Pick Up and Distribution
• Maintain Recreation Department Facilities including (but not limited to) Cape May Convention Hall, Cape May Community Center, Cape May Elementary School, Kiwanis Park, Lafayette Street Park, Rotary Park, Harborview Park, Soldiers and Sailors Park
• Assists RD with Community Center Project Management including but not limited to:
  • Camp Cape May
  • Wee Play
  • Roller Skating
  • Fitness
  • Indoor Pool
  • Pickleball
  • Children’s Sports
  • Basketball Tournaments
  • Surf Contest
  • Comp Analysis
  • Sponsor ships
  • Standard Operating Procedures
  • Marketing
• Assists RD with Community Center Operations
• Assists with Events including but not limited to:
  • Movies on the Beach
  • Movies in the Park
  • Dune Day
  • Magic Show
  • Captain Kidd
  • Queen Maysea
  • Antique Auto Show
  • Employee Events
  • Parades
  • Job Fair
  • Run Through History 5k
  • Clean Communities
  • Craft Shows
  • Concerts
  • Open House
• Opportunities for JIF Safety Training
• Ensures Staff Schedules and Public Schedules for Programs are Accurate (Up to Date, Updated on Recreation Shared Drive)
• Requests Needed Resources
• Assists RD to Supervise the Establishment and Maintenance of Files
• Greet guests when they enter the Community Center.
• Assist guests with registration for classes/programs and facility reservations at the Community Center.
• Answer patron questions in person as well as via phone and email.
• Provide information for recreation programs/events.
• Assist with setting up rooms for facility rentals.
• Maintain the general appearance of the spaces within the community center.
• Assist our full-time staff in providing great customer service to the general public.
• Be knowledgeable about current programs, memberships, parks, and facilities.
• Maintain a safe and controlled environment.
• Supervise patrons while they are in the Community Center.
• Act in a professional manner at all times.
• Complete additional duties assigned by full-time staff.
• Must be able to attend staff meetings and training programs.
• Accurately process and track all monetary transactions.
• Utilize Department procedures, including Microsoft Office and One Drive, to process daily admission fees and operate the cash drawer.
• Ensure responsible and proper cash handling.
• Provide patrons with a favorable first impression of the Community Center.
• Fully understand and enforce entry policies and procedures.
• Courteously, promptly, and correctly answer all patron questions.
• Keep all required logbooks and paperwork up to date.
• Keep the front desk and entry area clean and welcoming for all patrons.
• Be aware of emergency action plans and be ready to perform assigned roles at all times during shift.
• Perform miscellaneous job-related duties as assigned.
• Must be proficient in MS Office.
• Ability to self-motivate with little or no supervision.
• Ability to multitask, problem solve and remain calm in situations with the public.
• Must pass background check.
• Must obtain Red Cross or equivalent CPR, AED and First Aid Certification.

• Previous Customer Service experience.
• One (1) year of experience in the receiving and handling of customer complaints and inquiries.
• High school or college education in progress or completed.
• Bilingual (English/Spanish) preferred.

• Must be able to lift and carry 30 lbs.
• Must be able to walk, climb, bend, and stoop to complete tasks.

• Must act and represent the City of Cape May in a positive and professional manner.
• Maintain a standard of performance on daily tasks.
• Attend regularly scheduled departmental meetings…