IT Training Specialist

IT Training Specialist

Location:

Charlotte, NC

Type:
Contract-Hybrid

Role Responsibilities:

Responsible for creating curriculum, IT knowledge Base (KB) articles, documentation, and videos for technical and “How To” training

Conduct regular workshops and training classes on applications and processes

Collaborate with stakeholders and subject matter experts to assess learning needs, instructional goals, and outcomes; and determine the best way to design and develop training programs

Create, evaluate, provide oversight, and make recommendations on training materials, visual aids, and presentations

Develop a flexible and accessible, self-service environment for users to be able to locate and study learning material on an as needed basis

Collaborate with technology teams (regional and global) on testing new applications and product upgrades

Keep abreast on new training techniques and methods including the use of technologies such as micro-learning, AI (Artificial Intelligence) and concepts to promote anywhere/anytime learning

Develop strategies to apply software features to specific individual and work group challenges to improve quality of work or increase productivity

Promote best practices among various end-user communities through outreach, communication, and direct assistance

Facilitate learning through a variety of delivery methods, including but not limited to classroom instruction, virtual training, and on-the-job floor support and coaching

Apply assessment tools to measure training effectiveness by maintaining employee training records and tracking and reporting on training outcomes

Identify internal and external instruction programs to address competency gaps

Organize, develop, or source learning programs to meet specific training needs

Skills:

5+ years of technical training experience in a professional services organization;
Insurance and Finance preferred

Strong classroom facilitation skills

Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)

Solid understanding of standard business software including Document Management Systems, Microsoft Office
365 Suite, Adobe Products, web browsers, email, and Unified Communications platforms (Webex Preferred)

Experience creating training videos, animations, or online materials

Excellent communication skills (written and verbal)

Strong presentation, and public speaking skills

Strong interpersonal skills, including the patience, tact, and ability to work effectively with both technical and non-technical staff

Excellent time management, prioritization, and organizational skills, including the ability to manage multiple assignments simultaneously and work effectively in a fast-paced environment

Ability to quickly learn new software packages

Ability to take initiative and to work independently as well as part of a team

Able to build trusting relationships with employees as well as motivate and inspire a team to create strong learning outcomes