Personal Banker - Hampton

As a Personal Banker at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs and to provide a positive customer experience while conducting transactions during every branch interaction.

The Person al Banker position is a dynamic role that performs both transaction and sales and service duties. Responsibilities may vary depending on the needs of the branch office. Key duties include processing a variety of financial transactions (opening accounts, check cashing, withdrawals, deposits, loan payments), cross‑selling products, conducting customer needs–based assessments, researching and resolving account issues, and promoting organizational products and services by referring customers to other departments.

The position is responsible for meeting sales expectations (deposit, loan and revenue), generating sales and referrals, managing and balancing cash drawers, and assisting the Assistant Branch Manager with daily branch responsibilities and end‑of‑day processes.

All Provident Bank employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement while working under general supervision.

• Meet sales referrals and cross‑selling goals by knowing the features and benefits of all products and services.
• Promote bank products, refer or resolve customer inquiries concerning accounts or other banking services.
• Actively refer customers for commercial products or services to branch manager, market manager, or appropriate business partner.
• Exceed customer expectations through active engagement, commitment and dedication to servicing and building relationships.
• Advance the Bank's Corporate Sales Program through consultative needs assessments, developing new relationships, expanding existing ones and managing a book‑of‑business.

• Identify opportunities with customers and prospective customers through lobby management.
• Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.
• Help maintain cost efficiency to achieve branch goals; ensure quality of customer service and adherence to sales and brand standards.
• Responsible for sales and service.
• Execute expectations for a positive customer service experience.

• Ensure operational and financial safety and soundness in accordance with Bank policies, compliance, and applicable laws and regulations.
• Leverage lobby management as a tool for controlling and mitigating risk.
• Establish customer identity according to guidelines and adhere to all compliance procedures.
• Assist branch management with branch operations as needed.
• Perform transactions including check cashing, withdrawals, deposits, and loan payments.
• Prepare and/or complete Currency Transaction Reports and Suspicious Activity Forms for appropriate transactions.
• Assist in training other branch employees.
• Provide support to the contact center during high call volumes.
• Handle customer inquiries by telephone.
• Provide access to safe deposit boxes.

• High school diploma or GED.
• Minimum of 6 months of sales and service experience in a customer‑facing retail environment.
• Strong interpersonal skills, including listening, written and verbal communication.
• Ability to work a flexible schedule based upon the needs of the business.
• Positive and professional demeanor with all customers and co‑workers.
• Strong math and analytical skills.
• Understand and adhere to safety and security practices.
• Demonstrate and apply good relationship‑building skills.
• Proficient at establishing strong connections with customers through consultative conversations and presenting sales opportunities.
• Strong organizational and time‑management skills.
• Proficient PC skills; ability to quickly learn various computer programs, including Microsoft Office.
• Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications or negotiate terms of a mortgage.

• Prior retail banking experience.
• Life and Health licenses to support investment program.