Loan Servicing Representative - Consumer

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi‑billion‑dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do.

At Provident Bank, we are committed to enhancing our customer and employees’ experience.

Under close supervision, this entry‑level position is responsible for performing high‑level maintenance and departmental audit functions on commercial loans, commercial real estate loans, construction loans, ready reserve and small business loans. The incumbent performs complex routine and basic duties of the job.

• Assists with managing various commercial loan servicing activities, including but not limited to application of funds, payment of real estate taxes, and customer inquiries.
• Ensures that areas of responsibility meet required deadlines for both internal and external customers.
• Evaluates and resolves high‑priority or complex issues through communication and negotiation with customers.
• Is responsible for setting up all borrower and financial information for the entire portfolio of new loan closings on the appropriate Horizon and ACBS systems.
• Reads and interprets loan documents and approvals for verification of system accuracy.
• Tracks all future interest rate adjustments and verifies accuracy of system‑generated letters for compliance with loan documents, alerting management of any upcoming changes that may require special attention.
• Processes all loan modifications, including extensions of maturity, interest rate adjustments, borrower transfers, etc., on the entire portfolio.
• Inputs and verifies that all modified data has been approved by Credit Committee and/or designated loan officer.
• Administers real estate tax escrow disbursement reports for prevention of negative escrow transactions for all loans.
• Directly contacts local municipalities as needed for clarification of amounts due and resolving any discrepancies regarding borrower real estate tax payments made by The Provident Bank.
• Responds to all borrower inquiries for reconciliation of escrow transactions and re‑analyzes escrow accounts where deficiencies are noted.
• Handles entire monthly billing process, which includes assuring that all commercial account bills are generated and mailed to customers.
• Adheres to finest quality control standards.
• Contacts borrowers on returned mail items for address verification.
• Processes all monetary transactions including monthly payments, fees, payoffs, construction and commercial line/loan advances and pay‑downs and performs any corrections and adjustments as warranted.
• Trains new staff on Bank’s policies and procedures needed to perform their respective job functions.
• Performs other duties as assigned by management.

• High school diploma or GED.
• 1–3 years of experience.
• Interpretation of all loan documentation.
• Ability to exchange information clearly and concisely and to present ideas and report facts.
• Working knowledge of Horizon System, ACBS System, PC skills.
• Ability to create Excel spreadsheets and utilize formulas for creating bills and various reports.
• Take ownership of workflow and resolve problems with minimal to no supervision.
• Ability to multitask is imperative.
• Excellent communication and organizational skills.
• Strong mathematical background required.

Work is performed in a normal office environment. Noise levels are usually moderate. This position involves travel to customers and property locations.

• Prolonged sitting.
• Lifting from 5 to 10 lbs. (printer paper, storage boxes).
• Occasional bending or overhead lifting (storing files or boxes).
• The hazards are mainly those present in a normal office setting.

Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident…