VP of Business Systems & Operational Technology

Overview

VP of Business Systems & Operational Technology

Location: On site / Hybrid (must be commutable to one of the following locations Massachusetts, New Jersey, Georgia)

Department: Operations & Technology

Level: Executive Leadership

About the Role

This role is ideal for a technology driven leader who excels at turning complex, distributed operations into scalable, efficient, and data driven systems. The VP of Business Systems & Operational Technology owns the strategy, performance, and evolution of all core operational platforms—CRM, ERP, workflow tools, proprietary systems, and field execution platforms.

You will shape how the organization works every day by creating systems that enforce business rules, reduce manual work, and provide real time insights across sales, operations, finance, and field teams.

This role is highly impactful and requires someone who thrives at the intersection of systems, operations, and executive strategy.

• Own the end to end ecosystem of operational platforms, including CRM, ERP, workflow automation tools, proprietary systems, and integrated third party technologies.
• Serve as the enterprise expert for operational systems, automation, and operational analytics.
• Ensure systems remain stable, scalable, and aligned with current and future business operations.

• Continuously improve CRM and ERP systems to support operational forecasting, financial visibility, and operational excellence.
• Design systems that support a distributed field workforce, independent contractors, and integrations with national partners.
• Transform operational needs into scalable automation and structured workflows.
• Eliminate manual workarounds by embedding real world processes directly into the systems.

• Enforce standardized processes and business rules through system logic and approvals.
• Provide real time visibility into labor utilization, project progress, inventory, and profitability.
• Partner with Finance and Operations to ensure data accuracy and accountability.

• Lead vendor strategy and manage performance across all operational technologies.
• Oversee integrations to ensure they are reliable, scalable, and operationally aligned.
• Collaborate with IT infrastructure and security teams to ensure systems run on secure, dependable infrastructure.

• Oversee system generated reporting across operations, sales, scheduling, accounting, and inventory.
• Translate operational data into clear, actionable insights that support executive decision making.
• Drive automation initiatives that improve accuracy, throughput, and operational efficiency.

• Serve as the operational systems partner to executive leadership.
• Increase process discipline by ensuring systems-not policies-govern workflows.
• Own documentation, training, change management, and adoption across the enterprise.

This role is ideal for someone who:

• Thrives on designing and scaling operational systems.
• Enjoys simplifying complexity and building automated, sustainable workflows.
• Works effectively across Sales, Finance, and Operations.
• Leads through clarity, structure, and data.
• Builds trust with executive leadership while driving system accountability

• 10-15 years managing enterprise business systems.
• Minimum 5 years directly owning operational platforms and delivering measurable improvements.
• Background in field services, construction, logistics, distribution, or other complex operational environments preferred.
• Experience integrating CRM, ERP, field execution, finance, and third party platforms.
• Strong knowledge of APIs, middleware, workflow automation, and enterprise data structures.
• Proven success managing vendors, negotiating contracts, and leading cross functional technology initiatives.
• Experience supporting or integrating with large national retailers or similar enterprise partners.

You will oversee and guide:

• Director of Business Solutions
• Manager of IT Systems
• Digital Transformation functions (indirectly)
• Managed service providers (MSPs)
• Key technology vendors and partners #ZR