Senior Technical Writer

We are looking for a Senior Technical Writer to take on the responsibility of documenting cloud-based services infrastructure and tooling. This role encompasses developing, maintaining, and coordinating documentation, reports, and communiques for a cloud-based software application. Additionally, the position may require occasional after-hours work to promptly address urgent issues and uphold uninterrupted business operations for our users.

• Write, maintain, coordinate, and produce final versions of end-to-end technical software documentation, including but not limited to API Documentation, reports, readme and What’s New publications, user manuals, implementation and setup guides, for both print and online formats
• Interview subject matter experts for the purposes of gathering and dissecting relevant information for documentation
• Use structured DITA authoring tools to create and maintain product documentation
• Sign off release documentation
• Make use of shared content whenever possible
• Adhere to Bentley best practices and style guides
• Use Git repositories to store, upload, and download publications
• Publish via Azure Dev Ops pipelines and Git
• Provide leadership through sharing best practices and style guides
• Mentor and oversee other team Technical Writers
• Publication and documentation process ownership
• Participate in regular progress meetings
• Respond to inquiries from all levels of the organization pertaining to documentation

• Bachelor’s degree in English or Communications, or certificate in Technical Writing
• +7 years of experience as Technical Writer in software development and civil engineering applications, in an enterprise system environment
• Experience writing for on-premise and cloud based enterprise system software
• Experience with DITA XML and structured authoring in an enterprise environment
• Experience with Oxygen XML Author, Microsoft Office
• Experience with Markdown
• Experience with Agile development cycles
• Experience with Git and ADO
• Proven experience working effectively independently as well as a member of a global team
• Ability to lead process improvements and mentorship of junior team members.
• Ability to take a technical concept and transform it into concise, accurate, unambiguous content relevant to the intended audience
• Ability to meet strict deadlines
• High attention to detail and strive for excellence
• Initiative, a willingness to learn, and a team-focused can‑do attitude

• Experience writing technical publications for infrastructure and engineering industries
• Experience with AI technologies
• Experience with publication localization
• Experience with Snagit, Microsoft Visio, Miro, and Service Now
• An attractive salary and benefits package.

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

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