Service Architect

Service Now Architect

Position:
Service Now Architect

Location:

Remote

Experience:

• Minimum of 5 years of professional IT experience with at least 2+ years of hands-on experience with Service Now.
• Demonstrated experience in implementing and managing Service Now ITSM, ITOM, and ITBM modules.
• Strong experience with Service Now scripting, including JavaScript, Glide Script, and AngularJS.
• Proven track record in integrating Service Now with other enterprise systems and applications using APIs, web services (REST/SOAP), and other integration methods.
• Extensive experience in custom application development on the Service Now platform.

Programming

Skills:

• Proficiency in JavaScript and its use within the Service Now platform.
• Experience with Glide Script to manipulate Service Now data.
• Knowledge of AngularJS for creating custom Service Now widgets and user interface components.
• Familiarity with other programming languages such as Python, Java, C#, or Ruby is a plus.
• Strong understanding of front-end technologies like HTML, CSS, and Bootstrap, which are essential for customizing Service Now portals.
• Experience in data transformation techniques and ETL processes.

Skills:

• Advanced understanding of ITIL/ITSM processes and practices to integrate them effectively within Service Now solutions.
• Excellent problem-solving skills and a proactive approach to identifying and mitigating issues.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Ability to design and document end-to-end technical solutions for complex business requirements.
• Experience with SQL and relational databases for querying and reporting purposes.
• Familiarity with version control systems like Git for managing code.
• Certification(s) in Service Now, such as Certified System Administrator or Certified Application Developer, are highly desirable.
• Familiarity with Agile/Scrum methodologies for project management, including the use of tools like Jira or Azure Dev Ops.
• Knowledge of cloud platforms such as AWS, Azure, or Google Cloud is a plus.

Preferred Qualifications:

• Experience with advanced Service Now modules such as HR Service Delivery, Security Operations, or Governance, Risk, and Compliance (GRC).
• Experience with Service Now Performance Analytics and reporting.
• Background in developing and maintaining Service Now catalog items, workflows, and custom integrations.
• Experience in designing and implementing automated test scripts to ensure ongoing platform quality and stability.