ServiceNow Technical Architect; rb
Listed on 2026-07-25
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IT/Tech
IT Consultant, Systems Analyst
Servicenow Architect
Lead the design and architecture of Service Now solutions, including custom applications and integrations based on client requirements and industry best practices. Implement, customize, and maintain Service Now modules such as ITSM, HRSD, SPO, and scoped applications. Provide technical leadership and mentorship to development teams for successful project delivery. Assess existing Service Now implementations and recommend improvements for optimal performance. Develop, configure, and administer technical solutions on the Service Now platform to address IT and enterprise-wide needs.
Leverage strong knowledge of ITIL processes and integration solutions for architecture-level configurations. Design and develop integrations using REST, SOAP, Integration Hub, and APIs. Implement automation solutions using Flow Designer, Orchestration, and relevant Service Now tools. Provide advanced troubleshooting, delivering sustainable, long-term solutions. Collaborate with stakeholders to gather requirements and deliver scalable, integrated solutions. Drive automation and continuous improvement initiatives to optimize business processes.
Deliver advanced application support, resolving complex technical issues and ensuring system stability. Act as a trusted advisor, guiding clients and teams on Service Now architecture and best practices. Hold Service Now Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification; ITIL certification preferred. Bring 10-12 years of experience in Service Now administration, implementation, and configuration across multiple modules and solutions.
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