ServiceNow Lead Business Analyst
Job in
Passaic, Passaic County, New Jersey, 07055, USA
Listed on 2026-07-26
Listing for:
Futran Tech Solutions Pvt. Ltd.
Full Time
position Listed on 2026-07-26
Job specializations:
-
IT/Tech
IT Business Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
Service Now Lead Business Analyst
Our client is looking for a senior Service Now Lead Business Analyst with deep expertise in CMDB, Discovery, Service Mapping, Asset Management, and Data Governance. The candidate will lead requirements gathering, stakeholder management, data quality initiatives, CMDB modernization, and service visibility programs while partnering with Infrastructure, Network, Security, Operations, and Service Now delivery teams.
Mandatory
Skills:
- 9+ years of Business Analysis experience in large enterprise environments.
- 5+ years of hands-on functional Service Now experience with: CMDB Discovery Service Mapping Hardware Asset Management (HAM) Configuration Management CSDM Good understanding of CI Lifecycle Management, Service Dependency Mapping and Business Services & Technical Services Modeling Experience with in enterprise-scale CMDB and Asset Management implementations. Good understanding of Data Governance, Data Quality, Data Migration, and Reconciliation experience.
- Expertise in requirements gathering, process mapping, user stories, backlog management, UAT, and executive reporting.
Preferred
Skills:
- Telecom domain experience
- Experience supporting large-scale CMDB environments with millions of records.
- Knowledge of network infrastructure assets, cloud platforms, and application dependencies.
- Service Now CMDB/CSDM Foundation level certification or equivalent credential.
Key Responsibilities:
- Lead requirements for workshops with business and technology stakeholders.
- Drive CMDB governance, Discovery onboarding, and Service Mapping initiatives.
- Define service hierarchies, business services, application services, and dependency mapping requirements.
- Identify gaps in service visibility and configuration management processes.
- Improve CMDB and Asset data quality, ownership, and governance.
- Partner with technical teams on Discovery, Service Mapping, integrations, and data onboarding.
- Support CSDM adoption and service relationship modeling.
- Manage UAT, stakeholder communications, and executive status reporting.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×