General Manager - Home Services

About the Role

Legacy Service Partners (LSP) is hiring a General Manager to lead one of our flagship brands C&C Air Conditioning, Heating, Plumbing & Electric in Belford, NJ. In this role, you’ll oversee daily operations, drive growth, develop high‑performing teams, and deliver exceptional service to customers. This is an opportunity to make a real impact while building the next chapter of a trusted local business.

• Core values that we live every day – not just words on a page:
  We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance pay directly tied to results – You deliver for us, we deliver for you
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor

• Develop and implement operational execution plans to drive business growth, expand market share, and achieve financial objectives.
• Ownership of the local P&L and managing overall financial performance of the brand.
• Oversee and drive operational efficiency for all operational functions, including sales, service delivery, dispatch and call center, installation, marketing, and warehousing.
• Properly manage labor capacity and margins through effective scheduling, overtime trends, and assigning the right technicians to the right calls.
• Work closely with platform-level resources to improve marketing efficiency, labor capacity, warehousing, fleet, and vendor management.
• Foster a culture of continuous improvement by leading and developing high-performance teams and improving effectiveness throughout the organization.
• Identify talent needs, participate in the recruitment and selection process, and support the professional development of employees.
• Champion a customer‑centric approach throughout the organization, ensuring exceptional service delivery and customer satisfaction.
• Ensure compliance with all relevant regulations, industry standards, and safety protocols.

• 5+ years of proven experience in an operational leadership role, preferably within the home service industry or a related field.
• Knowledge of the home service industry and related regulatory requirements.
• Proven ability to manage a robust P&L, lead operational teams, and identify areas of improvement both financially and operationally.
• Exceptional leadership and team‑building skills, with the ability to motivate and inspire others.
• Strong financial management skills, including budgeting and financial analysis.
• Demonstrated ability to make sound decisions under pressure and navigate complex situations.
• Proficiency in using technology and software systems to drive operational efficiencies.

• Daily Operational Excellence:
  Your location runs with discipline. Daily huddles happen. Jobs start on time. Productivity is high and callbacks are low. Operating rhythms are consistent and well executed.
• Consistent Financial Results:
  Your location hits budget on revenue, margin, and controllables. KPIs are reviewed daily and weekly. Issues are identified early and corrected.
• Strong Leaders and Technicians:
  Leaders and technicians are onboarded well and held accountable. Expectations are clear. Coaching and development happen consistently.
• Reliable Customer
  
  Experience:
  
  Customers receive consistent, high‑quality service. Issues are addressed quickly.
• Owner Mentality Leadership:
  You act with urgency and integrity. You solve problems at the local level. You make decisions in the best interest of the business and the customer.

• Prior experience in HVAC, plumbing, and electrical residential services strongly preferred.
• Knowledge of Service Titan is a plus.

• Customer service focus and mindset, putting our employees and partners first, with excellent ability to communicate and develop relationships.
• Ex…