Outreach Manager

Company Overview:

Founded in 2000, Walker-Miller Energy Services is a core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE
.

B - Boldly Go

E - Embrace Equity

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

Position Overview:

We are seeking an experienced Outreach Manager to lead the outreach and engagement for a large-scale residential energy efficiency program in southern New Jersey. The ideal candidate will have at least 3-5 years of outreach experience and a strong understanding of community engagement and energy efficiency for residential sectors. This role requires significant experience in outreach and engagement, and managing campaigns, with diverse stakeholders.

• Embrace, operate, and lead within the core values.
• Lead the outreach and engagement for a large-scale residential energy efficiency program in New Jersey.
• Develop and implement wide-reaching campaigns to maximize customer acquisition into the program.
• Support eligible households in New Jersey to educate them on the values, benefits, and expectations of the program, and to facilitate entry into the program.
• Ability to create rapport with residential owners and/or renters.
• Provide direct supervision, outreach support, and training to a team of 8-10 outreach specialists.
• Develop outreach strategy to ensure alignment with program and client needs, and to generate the necessary lead volume for the program.
• Cultivate community partnerships to increase event opportunities and generate trusted leads for the program.
• Develop outreach processes and provide training and onboarding.
• Maintain and review outreach data and track progress vs. metrics to program management on a regular basis.
• Develop weekly reports and presentations for internal and client reporting.
• Identify and implement opportunities for program outreach improvement.
• Serve as a resource for program and department team members on comprehensive and detailed assignments, including outreach activities.
• Coordinate with internal teams, including operations and marketing, as needed.

• Bachelor’s Degree in Business or a related field, or equivalent work experience.
• Minimum of 3-5 years of experience in outreach and engagement, preferably in the energy efficiency sector.
• Minimum 1-3 years leading a team, with demonstrated experience providing onboarding, training, mentorship and holding team members accountable to stated goals.
• Proven ability to manage large-scale outreach campaigns and projects successfully.
• Strong understanding of energy efficiency principles, practices, and technologies for residential homes.
• Exceptional communication and presentation abilities.
• Analytical and problem-solving skills with a focus on continuous improvement.
• Excellent client interfacing skills with the ability to build and maintain strong relationships.
• Proficiency in project management software and tools.
• Proficiency in Microsoft Office, specifically Excel, PowerPoint, and Outlook.

• 5-10 years of experience in community outreach and engagement in New Jersey.
• A strong existing relationship with a network of southern New Jersey…