Billing Coordinator

Job Title: Billing Coordinator

Location: Edison, NJ

As a Billing Coordinator at Hillebrand Gori, you will coordinate and process port-related charges required for the release and delivery of incoming containers, including pier pass fees, terminal gate fees, demurrage, detention, chassis charges, storage fees, customs-related charges, and other carrier or terminal expenses. The Coordinator is also responsible for managing a portfolio of customers and ensuring accurate, timely billing and payment processing related to import container movements.

This position plays a central role in operations execution by helping ensure containers are released, delivered on time, and billed accurately. Success in this role directly impacts operational continuity, customer satisfaction, and financial accuracy across the organization.

• Manage payment processing for import container shipments and assigned customer accounts.
• Process and coordinate port‑related charges including pier pass fees, terminal gate fees, demurrage and detention charges, steamship line and terminal payments.
• Handle other transportation and customs‑related accessorial charges.
• Ensure payments are completed accurately and on time to avoid delivery delays and additional costs.
• Navigate carrier, terminal, and vendor websites to research charges, resolve discrepancies, and submit online payments.
• Record costs, payments, and revenue accruals accurately within internal systems.
• Maintain proper documentation and support billing accuracy for customer invoicing.
• Communicate with internal departments, trucking companies, terminals, steamship lines, and customers regarding payment and release status.
• Assist with cross‑training and backup coverage to ensure uninterrupted payment processing operations.
• Provide administrative support for inbound/outbound phone calls, emails, web‑based chats/instant messaging and other voice and data communication related to customer service.
• Administer simple customer requests such as inquiries, orders, service requirements and complaints over calls, emails, web‑based chats/instant messaging.
• Timely accrue all costs and revenue on files.
• Review validity and process vendor invoices.
• Prepare customer invoices.
• Ensure correct gross profit (GP) has been invoiced on each file.
• Escalate to the Invoicing Supervisor when necessary.
• Develop relationships with customers that result in timely payment to terms.
• Liaise with counterparts in other Hillebrand Gori offices to ensure proper payment application and address any queries on individual accounts.
• Provide customers with copies of missing invoices.
• Answer customer questions about weekly/monthly statements.
• Identify and report issues requiring escalation to management and other departments.

• 3–5 years of experience in the shipping, logistics, or supply‑chain management industry.
• Bachelor's degree or equivalent experience/qualification.
• Strong organizational and multitasking abilities in a fast‑paced logistics environment.
• Comfortable working with online platforms, internet research, and payment portals.
• Excellent attention to detail and problem‑solving skills.
• Ability to prioritize urgent tasks and manage stressful or time‑sensitive situations.
• Strong communication skills and ability to work collaboratively with internal and external partners.
• Previous experience in freight forwarding, logistics, transportation, billing, or import operations.
• Prior experience in finance or accounting support functions.
• Experience using transportation management systems and Hillebrand Gori systems.
• Proficiency in Microsoft Office, including Excel.
• Physical ability to communicate clearly and accurately, operate a computer and other office equipment.

• Action‑oriented
• Collaborative
• Effective communication
• Resourceful
• Results‑driven
• Adaptable and quick to learn
• Comfortable in a fast‑paced environment

• Belong to a diverse and dynamic culture that promotes inclusion, growth, and development.
• Participate in a comprehensive compensation program (competitive salary and bonus incentive plan), benefits (including medical, dental, and vision), generous PTO plan (including sick days and floating holidays), and a 401(k) match.
• Enjoy a hybrid work environment.

$50,000–65,000 total compensation, based on experience.