Associate Flex Selling

Job Overview

Flex Associates support the store organization with workforce planning during periods of absence or business fluctuation. They assist in selling and support functions, and help maintain the store floor.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Be familiar with store inventory to provide customers with best product knowledge.
• Consistently greet customers and educate them on current promotions.
• Foster repeat business by building relationships with customers and promoting the Saks credit card.
• Efficiently and accurately process sales transactions using the POS register system and adhere to checkout standards.
• Resolve customer issues by aligning to the core values of trust, integrity, and respect.
• Achieve individual and store goals for sales, customer acquisition, and loyalty program participation.
• Participate in ongoing maintenance of the selling floor and fitting rooms, including resizing of fixtures, putting go-backs away, executing markdowns, and signing fixtures and windows where needed.
• Complete the markdown process with urgency and accuracy in accordance to company standards.
• Participate in store programs and selling events.
• Maintain the proper display of merchandise in the store, ensuring they comply with brand standards.
• Adhere to Asset Protection control and compliance procedures.
• Support the store’s shortage and theft awareness program through reporting methods provided by the company.
• Efficiently complete tasks or special projects assigned by store leadership.

• High school diploma or equivalent.
• Experience in a retail, customer service, or sales environment.
• Proven sales track record and results-driven mindset.
• Competitive drive and entrepreneurial confidence to succeed.
• Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships.
• Thorough knowledge of the fashion industry and passion for sharing expertise.
• Ability to act promptly in routine situations and see a clear plan of action to a positive result for the customer.
• Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers.
• Flexibility to work evenings, weekends, and public holidays.

The starting hourly rate for this position is between $15.49 and $17.49 per hour. Pay may vary based on market, skills, experience, and qualifications.

Eligible full‑time employees may receive medical, dental, vision, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and additional voluntary benefits such as critical illness, hospital, and accident insurance. Employees also enjoy an employee discount and other perks.

All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment; violations may result in criminal penalties and civil liability.