Spa Coordinator

Benefits

• Bonus based on performance
• Employee discounts
• Training & development
• Employee discounts on products and services
• Complimentary treatment each quarter (facial, laser session, etc.)
• Commission opportunities on sales
• Growth opportunities within the company
• Supportive and positive team environment
• Salary based on experience

Dahlia's Wellness Center & Medspa is seeking a friendly, organized, and professional Patient/Client Coordinator to join our growing team.

As the first point of contact for our clients, you will play a key role in creating an exceptional client experience while supporting daily operations, scheduling, communication, and client retention.

Tuesdays-Saturdays | Passaic, NJ

Dahlia's Wellness Center is a family‑owned, physician‑led, bilingual wellness and aesthetic practice dedicated to providing exceptional care, personalized treatment plans, and a welcoming client experience. We believe in building lasting relationships through education, integrity, and genuine care, helping our clients look and feel their best with confidence.

• Warm, professional, and personable
• Comfortable building relationships with clients
• Confident speaking on the phone and following up with leads
• Organized, proactive, and detail-oriented
• Coachable and eager to learn
• Passionate about wellness, beauty, skincare, and client care
• Comfortable discussing services, promotions, and treatment options with clients

• Client Communication:
  • Answer phones, texts, emails, and online inquiries
  • Schedule and confirm appointments
  • Follow up with prospective and existing clients
  • Assist with client retention and rebooking
• Front Desk Operations:
  • Check clients in and out
  • Manage intake forms and client records
    
    Support daily office operations
  • Maintain a clean, organized, and welcoming reception area
• Sales & Client
  
  Experience:
  
  
  • Educate clients on services, packages, and promotions
  • Assist with package and product sales
  • Request reviews and testimonials
  • Help create a positive, luxury client experience

• Excellent communication and customer service skills
• Organized, reliable, and detail-oriented
• Comfortable using phones, texting, and scheduling software
• Sales experience preferred
• Bilingual (English/Spanish) preferred
• Medspa, spa, medical office, salon, or hospitality experience preferred