Service Account Manager

Where is the work:

Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.

• Effectively target and identify opportunities. Facilitate discovery and qualify opportunities early in the buying and selling process.
• Take a consultative selling approach to pursue new business and grow existing account relationships by focusing on long‑term relationships and addressing client needs.
• Act as a facilitator to help the customer buy, including developing the business case, financial proforma, and validating business outcomes. Gather and validate preliminary data, perform facility walkthroughs, construction plans, or other requirements.
• Consultative Selling:
  Form relationships with clients, listen to their requirements and desires, then offer solutions that provide value and meet their needs while pursuing development opportunities and new knowledge about products, services, competitors, and technologies relevant to customers and the business.
• Conflict Management:
  Navigate challenging situations and conversations with customers in a way that builds trust in the relationship and adapts to market changes, such as new competitors and changing client needs, without compromising the quality of service provided.
• Initiative:
  Seek out targets for new business leads and opportunities within current clients to grow accounts and increase value.
• Planning:
  Schedule sales calls, manage business activities and capacity to achieve short and long‑term sales targets.
• Prioritization:
  Prioritize workload and resources, such as allocating resources to customers based on their point in the sales cycle and managing client timelines to proactively sell, renew, and/or expand service agreements at appropriate times for the customer and the internal team.
• Problem Solving:
  Solve problems creatively, develop persuasive business cases, and validate business outcomes to create a win‑win for customers and the organization. This includes troubleshooting a product or service challenge, gathering information, developing multiple possible solutions, and creating a plan to implement them in a way that serves the client’s need.
• Team Selling:
  Work with sales teams to understand customer requirements, promote the sale of company products, and provide sales support.

• 4+ years of demonstrated experience or a bachelor's degree.
• 3+ years of solution sales experience with a track record of achieving and exceeding sales targets.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• A desire to understand our business and passion to connect current and potential customers with service offerings designed to create efficient and sustainable buildings.
• Ability to engage multiple stakeholders, influencers, and key decision makers.
• Demonstrated ability to generate and qualify leads, facilitate customer conversations with business‑level insights to establish value and create demand, close new business, and grow existing account relationships.
• Strong financial and business acumen and a self‑starter mindset.
• Available for local travel.
• Driver license, valid and in state, with no major or frequent traffic violations in the past 3 years.

Annual Base Salary Range: $84,200.00 – $

Compensation Type:
Salary

Incentive Eligible:
No

Sales Commission Eligible:
No

Disclaimer:
We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy…