Response and Investigation Specialist

Position Overview

Bring your experience to our growing Fortune 500 retail company. Burlington Stores is a nationally recognized retailer of high quality, branded merchandise at everyday low prices, with over 1200 stores in 45 states and Puerto Rico. We are seeking an Asset Protection Specialist to be part of our Asset Protection Burlington Response and Investigation Center (BRIC) Team, working within Burlington’s Security Operations Center (SOC), a premier Global Security Operations Center (GSOC) focused on physical security, threat & risk mitigation, and emergency response.

• Work a weekly rotation of four 10‑hour shifts, including week nights and weekends from 9:15PM to 7:45AM.
• Facilitate intake of incident reports from store teams and assess events against established guidance to determine appropriate communication and escalation needs.
• Establish communications between relevant stakeholders and support response as needed.
• Leverage BRIC’s suite of technology and resources to monitor for threats or risks to Burlington operations and safety, including weather‑related risks.
• Execute internal and external investigation support.
• Engage in broad investigative initiatives at the direction of supervisors and managers.
• Utilize case management and open‑source intelligence (OSINT) platforms to investigate theft, fraud activity, and persons of interest or threat investigations.
• Vigilantly monitor alarm activity during nighttime hours, respond promptly to incidents, and communicate effectively with stakeholders.
• Ensure a swift and appropriate response to alarms, minimizing potential risks and maintaining clear communication channels to enhance overall security measures.
• Develop expertise in operating, troubleshooting, and optimizing CCTV systems for effective overnight surveillance.
• Leverage CCTV to remotely audit third‑party guard adherence to guidelines and post orders.
• Evaluate and execute emergency guard requests.
• Collaborate with field partners to assess situations properly and protect assets when immediate action is required.

• Bachelor’s degree preferred (Criminal Justice, Communications, Finance, or Business) with a minimum of 3+ years of relevant experience.
• Candidates without a degree must demonstrate a high level of expertise and proficiency in required skills and abilities.
• Ability to navigate and operate multiple software platforms supporting BRIC initiatives, including exception‑based reporting, case management, incident response/management, and security infrastructure platforms (CCTV, alarm monitoring).
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong problem‑solving and analytical abilities with effective communication at all levels in a fast‑paced environment.
• Capacity to handle sensitive and confidential information while maintaining high attention to detail.
• Flexible scheduling ability as business needs dictate (Nights/Weekends/Holidays).
• Experience in Asset Protection, Security, Emergency Management/Response, and Investigations preferred.

Pay range: $20.50 – $27.00 per hour.

Burlington’s benefits package includes medical, dental, and vision coverage, life and disability insurance, paid time off, paid holidays, and a 401(k) plan. Full‑time associates are also eligible for an associate discount and a variety of training and development opportunities.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.