Customer Service Rep

Customer Service Representative 1

MOVE YOUR CAREER FORWARD WITH RYDER!

Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!

We are immediately hiring a Customer Service Representative 1 in Etna, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.

Pay Type:

Hourly

Pay: $23.00

Schedule:

2nd shift 3:30pm-12:00pm

The Customer Service Representative I position work cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquires, and resolves customer complaints and answers customers' questions.

Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers' expectations. Execute customer communication protocol

Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.

Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands

Workflow management: enhance productivity through effective scheduling and planning

Generate purchase/repair orders and maintenance of files

Parts management: contribute to cost containment through inventory planning and warranty

Ensures compliance with all company, local, state, federal and other regulatory agencies policies

Performs other duties as assigned

Strong verbal and written communication skills

Ability to get both verbal and written communication across that has the desired effect

Goal oriented, drive for results, assertive, and deal well with ambiguity

Possesses a high degree of initiative

Must have high level of energy and be a self-motivated and self-directed person

Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments

Ability to focus on multiple projects and activities simultaneously

Flexibility to operate and self-driven to excel in a fast-paced environment

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

Demonstrates customer service skills

H.S. diploma/GED required

One (1) year or more in sales and/or customer service required

Job Category:
Customer Service

At Ryder, you're trusted to make an impact—while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Hourly

Minimum Pay Range: 23.00

Maximum Pay Range: 23.00

For all Full-time positions only:
Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity…