Desktop Support Sr Analyst

Desktop Support Sr Analyst – Pataskala, Ohio, United States

• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
• Windows troubleshooting, diagnosing, imaging/deployment and software installation
• Serves as company liaison with customer on administrative and technical matters
• Provide technical support and incident management service desk functions (Service Now)
• Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals
• Installs, maintains and optimizes desktop/notebook configurations at customer sites
• Diagnoses and resolves product performance problems
• Performs maintenance and repair services (basic break fix for desktops, laptops)
• Instructs customers in the operation and maintenance of basic Windows

• A+ Certification
• Desktop Management – Desktop Administration
• White Glove/VIP support experience
• Proven customer service background
• Knowledgeable of Windows Operating System environment
• Ability to comprehend and follow verbal and written technical instructions and scripts
• Good verbal and written communication skills
• Physical ability to lift and move Enterprise and Client technology hardware in customer environments
• Excellent interpersonal skills and ability to work collaboratively in a team environment
• Basic customer interaction skills
• Strong troubleshooting skills

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.