Help Desk Technician

What is the position?

The Help Desk Technician will deliver application and desktop support for business users across multiple environments. This role focuses on resolving hardware, software, and device issues, supporting end users both onsite and remotely, and assisting with ongoing technology refresh and support initiatives.

• Provide front-line support for desktops, laptops, mobile devices, printers, phones, and related applications
• Troubleshoot technical issues in person, at the desk side, and through remote support tools
• Act as the main contact for employees experiencing IT problems and coordinate follow-through until resolution
• Assist with computer imaging, device setup, and technology refresh efforts
• Maintain hardware and software assets while following internal IT processes and security requirements
• Partner with other support teams to resolve incidents and complete additional tasks as needed

• Bachelor’s degree in Information Technology, or an Associate degree
• 3+years of IT experience
• Strong customer service, communication, and interpersonal abilities
• Ability to manage priorities effectively and stay organized in a fast-paced support environment
  
  Comfortable learning new systems and adjusting to evolving technologies
• Experience with ticketing systems aligned to ITIL practices; IVANTI experience is helpful
• Hands-on experience with desktop/laptop imaging and end-user hardware and software support
• Familiarity with Microsoft Office 365, Teams, Windows 10, Active Directory, Citrix, remote support tools, iPhone support, HP devices, and multifunction printers
• Understanding of standard IT procedures, asset tracking, and security policy compliance

• You stay calm and dependable when urgent issues arise, keeping projects moving with accuracy and efficiency
• You enjoy breaking down problems, identifying the right fix, and working through obstacles with confidence

JoCo is an Equal Opportunity Employer. We are committed to providing a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs.