Desktop Support Specialist - Second Shift

Company Overview

Illuminate USA, located in the heart of Central Ohio, is a new standalone joint venture established by two global leaders in renewable energy. We have grown rapidly to over 1,600 associates and operate a 1.1‑million‑square‑foot manufacturing facility in Pataskala. Our vision is to establish one of the largest solar panel manufacturing operations in the Western Hemisphere.

The IT Support Technician – Second Shift is responsible for providing timely and effective technical support during non‑standard business hours, ensuring continuity of operations for production, warehouse, and business users.

• Provide after‑hours technical support to address critical incidents and minimize operational disruptions.
• Troubleshoot and resolve user issues related to system access, hardware, and applications.
• Support production and warehouse systems to ensure uptime during second shift operations.
• Maintain and track IT asset inventory, including equipment audits and usage monitoring.
• Improve service desk processes and response efficiency.
• Develop and maintain knowledge base documentation for common issues and resolutions.
• Administer MS Windows Active Directory and support handheld devices (iPhone, Android phone, Zebra PDA).
• Collaborate with cross‑functional teams on IT projects and operational support needs.
• Support external partners (e.g., 3PL) and internal teams during second shift operations.

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 2+ years of IT support or service desk experience preferred.
• Strong troubleshooting skills across hardware, software, and user access issues.
• Experience supporting production, warehouse, or manufacturing environments is a plus.
• Ability to work independently during off‑hours with minimal supervision.
• Excellent communication and customer service skills.

• Second shift (2pm–10pm or similar hours) schedule aligned with business operations.
• On‑site support for production and office environments.
• Coordination with first shift and on‑call IT teams as needed.

We are committed to fostering an inclusive and diverse workplace. Illuminate USA is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.