Secretary I - Intake​/Scheduler, FGP - Neuroscience Specialists - Patchogue Patchogue, NY

Secretary I
- Intake/Scheduler, FGP
- Neuroscience Specialists
- Patchogue

Administrative/Office Support

Patchogue, NY
• Full-Time/Regular

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values.

We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

We have an exciting opportunity to join our team as a Secretary
- Neuro
- Patchogue.

In this role, the successful candidate is responsible for providing basic front-desk support for clinical intake operations. May be responsible for pre-authorizations and certifications with the exception of surgical procedures.

The Faculty Group Practice Sec I will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed.

• Schedules appointments for visits, treatments, and procedures. Reviews appointment confirmation responses and manages waitlists. Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms

• Obtains authorizations for services as needed. Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner. Handles faxes and mail.

• Prepares standard letters and forms as needed.

• Administrative Physician and Practice Support

• Demonstrates knowledge of the organization's patient experience expectations and Service Standards and incorporates them in to the performance of duties.

• Supports patient access activities ( i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.).

• Answers phones and screens incoming calls. Provides information, take messages, or redirects calls to the appropriate person.

• Maintains cooperative and professional relationships with physicians, nurses, and office staff.

• Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements, and/or a heavy workload.

• Demonstrates communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over the phone, in writing, and in electronically sent messages.

• Participates in training staff in registration and office policies and responsibilities

• May assist, provide guidance and/or train less senior staff.

• Reviews all assigned in-basket messages and patient emails before routing to the appropriate provider which includes staff messages, appointment notifications, etc.

• Provides patients with non-clinical instructions for any upcoming appointments/procedures.

• Promotes the use and sign-up of MyChart.

• Follows scanning guidelines and best practices for importing outside documents- results, records, forms, etc.

• Reviews the waitlist periodically and ensures patients are being called and offered appointments.

• Responsible for rescheduling patients when physicians are out or blocking their schedules.

• Organizes and distributes mail and faxes.

• Has a general knowledge of the practice/physician specialty including conditions and treatments and scheduling scripts.

• Manages the physician's calendars including creating and sending calendar invites.

• Releases medical records in accordance of HIPAA and FGP ROI procedures

• Documents disclosures in Epic and fulfills requests within a 10 day timeframe.

• Processes incoming and outgoing documents via paper and electronic records.

• Scans, uploads and forwards appropriate…