Dental Patient Coordinator - Patchogue, NY

Dental Patient Coordinator

Treating people like family for over 43 years and creating an experience that exceeds expectations. Become a part of the dynamic and vibrant team at Babylon Dental Care, where the focus extends beyond dental care to making a profound impact on our community and enhancing the lives of our patients. As a foundational provider of general, specialty dental services, and Sleep/Airway Disorder treatments, Babylon Dental Care is recognized for its commitment to excellence, compassion, and unmatched patient care.

We are currently seeking a Patient Coordinator to infuse new energy into our Front Desk team. Our Gateway Plaza location in Patchogue, NY is a welcoming and warm environment, intentionally designed to promote collaboration and foster creativity. The intention of this role is to create everyday service success, while offering opportunities for growth and advancement, if desired by the professional.

A fast-paced, challenging, and exciting work atmosphere where everyone is focused on making you successful and happy in your role. Training! We will train you to become a great Patient Coordinator and our (very unique) Global Training program allows you to see how/what all departments do to support you in your role. Some of our Patient Coordinators have moved into roles as Front Desk Team Leads, Hygiene Coordinator Team Leads, or even Practice Administrators.

We give plenty of support and we're with you every step of the way! You start our BDC journey with a 15 day Global Training and your own Ambassador to walk you thru it all. Our intention during the beginning days is to introduce you to BDC's entire service, culture mindset and give you customized and or individualized training needed to master your roll as a Patient Coordinator.

Commitment to Babylon Dental Care and the patients we serve. Teamwork and a willingness to learn every day! This role can be your stepping stone to success and professional growth within our practice! The sky's the limit! Our Front Desk department is very busy so we need someone who is:

• Reliable and team orientated.
• Out of the box thinker and collaborative to support our growth.
• Empathic and compassionate.
• High level of professional presence.
• Ability to multi-task in a fast paced environment.
• Open to learn all about technologies that will enhance our patient care and service.
• Self motivated, takes initiative without constant direction.
• Calm under pressure, strong communicator.

We expect you to be personally responsible for being on-time and present for every shift you work and always willing to go the extra mile for our patients! Knowledge of Dentrix Ascend (or other dental software) would be helpful in setting you up for success, but not mandatory. Ability and open to learn our dental software.

Here's an example of what a Patient Coordinator might do in a day:

• Educate our patients about the details of their treatment plan and associated fees after the Dentist has diagnosed and reviewed their options with them. You potentially clarify what the patient may have heard or "think" they heard.
• Help patients understand their dental insurance benefits. This is in collaboration with our Dental Billing team who are readily available to assist you. Accurately calculate how much insurance will pay for the cost of their needed care. Review with patients their financial responsibility based on any Insurance pre-determinations.
• Work with outside patient care financing companies to give our patients a wide range of financial options.
• Send Pre-determinations to Patient's Insurance companies. Keeping eye on their timely return to move forward with patient's care.
• Collaborate with our financial team to address and collect patient balances when they are in set to return to the Practice for care.
• Ability to respond to live chats or website leads as they may come thru during the day.
• Comfortable with keeping up to date with email communications as the day goes on.
• Professionally being able to hold space for anxious patients during the check out process, as well as being their advocate to properly explain their financial responsibilities.
• Answer incoming calls when appropriate, not with a patient, as calls may come thru our Call Center.
• Correctly schedule future appointments for patients checking out to ensure doctors and hygienists are focusing on caring for our patients. Ensuring patient's are scheduled with the future time needed for their treatment.
• Answer treatment questions patients have both before and after their visit.
• Participating and essentially running morning or afternoon huddles for your Provider and their Assistants. Sharing huddle sheets daily with our Admin team.
• Mentoring new team members when comfortable and can create value.
• Follow up via email or text with patients who haven't scheduled their treatment yet.
• Ensuring our payment policy is being honored when patients are scheduled.
• Comfortable to ask a happy patient to share their feedback online in a review, or refer a friend to the…