Desktop Support Technician

Description

Operating Room Desktop Support Tech Computer imaging and upgrade. PC's and Printer deployment. Wyse terminal setup and Configuration. Configure Mobile devices (IPhone, IPad ) Clinical software installations. Customer Service and Communication:
Demonstrate an ability to communicate technical terms, MCIT policies, and difficult messages to end users in a service oriented fashion. Provide one-on-one instructions/training/guidance to end users and the help desk on use of hardware/software and standard procedures. Provide exemplary customer service across all levels of the organization; embrace a "never-say-no" attitude when addressing customer issues. Follow established guidelines and standards to communicate consistent messages aligned with other members of MCIT.

Technical Skills (End User Device administration/configuration/support/ troubleshooting, Use of tools and utilities):
Critically analyze system failures and quickly determine remedies so as to provide for smooth workflow for daily staff activities. Perform checkpoint rounds throughout the environment to ensure all equipment is operational. Ensure that electronic and physical security policies for computers, data, and IT infrastructure are adhered to. Responsible for the implementation, installation, maintenance and support of End User Infrastructure Support equipment, software and connectivity for PDA's, PCs - Macintosh, PC/Workstation, printers, LAN, AV, Video conferencing, telephone.

Responsible to solve typical software and hardware problems and malfunctions on these systems. Act as a technical resource to clients in making hardware and software acquisition recommendations. Perform pro-active diagnostic checks on desktop computers to maintain machine capabilities and freedom from viruses. Responsible to assist with creation and maintenance of written documentation on problem solutions, tool configurations and end user documentation.

Monitor the assigned desktop queue(s) in the Front Range ticket system. Log real time written journal entries documenting actions taken on all ticket requests. Close tickets within established service levels. Be compliant with all responsibilities and administrative tasks:
Innotas, timely journal entries, use of standard email templates, etc. Assist and participate in implementing and planning small projects or projects that are specific to the tech's assigned department. Involved in the installation, rollout, and/or upgrade of new software, hardware, systems, servers, networks, etc. Responsible to resolve specified number of tickets per day. Responsible to resolve percentage of monthly tickets at desktop site using mobile tools and devices.

Responsible to close tickets in a timely manner while striving to reduce the mean time to resolve each issue. Perform wire management throughout the environment on all of our IT equipment, to ensure wiring is properly maintained. This includes taking before/after pictures of the work that is completed.

Skills

Desktop, Troubleshooting, Hardware, Windows, Customer service, Imaging, Office 365, Windows 11, Active directory, Deployment, Operating Rooms, Healthcare, Printers

Top Skills Details

Desktop,Troubleshooting,Hardware,Windows,Customer service,Imaging,Office 365,Windows 11

Additional Skills & Qualifications

This technician will be responsible for supporting users in a fast paced healthcare environment. MUST have prior experience doing desktop related work in a healthcare setting. Must be super tech savvy, personable, and have a proactive go-getter mindset.

Experience Level

Expert Level

Job Type & Location
This is a Contract position based out of Patchogue, NY.
Pay and Benefits
The pay range for this position is $24.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Patchogue,NY.
Final date to receive applications
This position is anticipated to close on Jun 5, 2026.

About TEKsystems

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