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Training Customer Service

Job in Paterson, Passaic County, New Jersey, 07544, USA
Listing for: SEW-Eurodrive, Inc.
Full Time, Apprenticeship/Internship position
Listed on 2026-02-19
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 22.5 USD Hourly USD 22.50 HOUR
Job Description & How to Apply Below
Training Customer Service page is loaded## Training Customer Service locations:
NJ-Bridgeporttime type:
Full time posted on:
Posted 5 Days Agotime left to apply:
End Date:
February 27, 2026 (12 days left to apply) job requisition :
JR000937#
** About the Role
** Pay Range: $22.50 Per Hour - Bridgeport NJTemporary To Hire The position involves enhancing the skills, abilities, knowledge and experience for SEW-EURODRIVE customers and associates.  The mentor will assess, determine needs and train as needed.  He/she will train and perform duties as a Customer Service Representative.

Top 5+ skills and abilities we are seeking in this Applicant:
* Ability to work in a fast paced environment with continuous interruptions.
* Must possess good oral and written communication and organizational skills.
* Must be able to prioritize and manage time effectively.
* Excellent product knowledge is required along with learning new product and being able to present this knowledge in the training environment.
* Ability to communicate with all Company employees in a businesslike and professional manner.

Top 5 skills and abilities we are seeking in this Applicant:
* Attain and keep current with the knowledge and skills required to train, provide information and assistance as needed.
* Teach new CS Reps SAP and product knowledge so as to prepare them to function on their own in the normal customer service environment.
* Support the customer service team to keep the workflow moving
* Create and keep current all local training documentation as well as assist with corporate documents and the training department.
* Stay current with all routine customer service responsibilities and perform in the role of a customer service rep when needed.  Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit! Please tell us about your other skills and abilities by applying and listing your additional attributes.

A 10% shift premium is paid for 2nd and 3rd shift positions.

SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE!

There is no monthly premium required for Employee's coverage:
• Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals  
• Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment  
• Disability - Includes both Short Term Disability and Long Term Disability  
• Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment  
• Timely Evaluations with potential for a pay increase - New Employees are evaluated every six months for the first two years then annually thereafter  
• Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service  
• Holiday Pay - Twelve (12) paid holidays per year  
• Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account  
• Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually  
• Paid Parental Leave - To assist and support new parents with balancing work and family matters  
• Onsite Clinic Services - On location medical services by licensed providers at no cost to employees  
Education Assistance Programs - Student Loan Repayment / Tuition Assistance options  
• Counseling Resources - Easy and convenient access to professional counseling services online  
• Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards  
• Uniforms and Subsidies - Uniforms (for shop employees) are provided and a subsidy for the annual purchase of safety shoes is included  
• Employee Assistance Programs - Five programs to help employees navigate challenging life circumstances  
• Insure Choice Plan Group Discounts - Auto, Home, Pet coverage, Legal insurance, and more at a group discount rate Additional job requirements and responsibilities would be discussed during the interview process.

SEW-EURODRIVE is a global leader in the power transmission and industrial motion technology. From airport logistics to industrial processes: we keep the world moving.

SEW-EURODRIVE is known to provide our customers with quality products, expert advice, and world-class service.

We offer great opportunities and an excellent 100% paid group health plan for our full-time employees.

This is a different company.

Relationships matter.

People matter.

Maybe you want a career, not a job.

Maybe SEW-EURODRIVE is what you've been looking for!

If so, you could have the unique opportunity to create an impact with an international, family-owned business promoting our portfolio of ‘best in class’ logistics solutions.
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