Customer Enrollment Representative

Overview

Job Description We are the future of community outreach and customer enrollment here within the local region. Our customer enrollment team has been so thorough and successful with our current client base, that we are now in need of expanding our team. Each Customer Enrollment Representative we acquire will be responsible for managing one specific client amongst multiple cities within a twenty-mile radius.

Therefore, the Customer Enrollment Representative must become familiarized with the surrounding cities, demographics, and other competitors of the client they are assigned. The growth of our community outreach team is driven by delivering real results for our clients. Thus, we seek to employ motivated and high-performing professionals with a passion for helping our clients grow and satisfy customers’ needs.

Core Function The core function of this position is to generate support and enroll community members and leaders for a telecommunications initiative in the region. We are willing to train highly motivated people from customer service, sales, and service backgrounds in the skills necessary for enrollment and outreach work. Our primary goal for this position is to help increase awareness of eligibility and the secondary goal is to assist those eligible through every step of the enrollment process.

• Develop and execute a market/territory guide to exceed growth objectives
• Work within a team and deliver results that meet the company’s standards
• Ensure that our clients receive the highest level of promotional outreach and provide the best customer service to each and every one of our customers
• Study and maintain an elite level of knowledge to provide customers with all options and promotional offerings
• Exceed target outreach goals for the company on a consistent basis

• High school diploma or equivalent
• Attention to detail and commitment to program necessities
• Problem-solving abilities
• Comfort taking the initiative to learn the data needs of the program, determine and generate corresponding data reports, and share findings on an ongoing basis
• Courteous and pleasant manners
• Customer service and organization skills
• Good judgment and commitment to ensuring the confidentiality of participants' records
• Professional demeanor
• Commitment to good attendance and punctuality
• Commitment to the agency’s mission