Team Member, Customer Service​/HelpDesk

Responsibilities

• Presents a neat, clean appearance, in company uniform
• Greets each customer they encounter with a smile and a word of welcome or departure
• Maintains a clean and safe environment for customers
• Serves customers according to all company procedures and standards

• Demonstrates a positive and enthusiastic attitude with co-workers
• Helps new employees through training and orientation
• Demonstrates patience and understanding when training others
• Keeps other employees informed about what he/she is doing

• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks
• Provides appropriate notice when unable to be at work
• Provides written notice for being late or absent as required
• Understands and uses approved time keeping system

• Demonstrates a positive and enthusiastic attitude with management
• Adjusts positively to requests for change from managers
• Accepts procedural changes positively and without loss of effectiveness
• Alerts management to station needs
• Anticipates problems and brings them to management’s attention
• Follows through with all commitments made

• Helps others when needed without being asked
• Demonstrates a sense of urgency on the job, especially when it relates to pleasing the customer
• Is effective working on more than one task at a time
• Finishes tasks completely once begun
• Suggests ideas for solving problems, improving procedures, etc.

• Part-time employees (30 hours a week or less) – Wage rate: $15.49 to $18.00; NJ Sick Leave – accrues 1 hour of earned sick leave for every 30 hours worked, up to a maximum of 40 hours per benefit year;
  Eligible for period bonus if store achieves desired goals.
• Full-time employees (32 hours a week or more) – Wage rate: $15.49 to $19.00; NJ Sick Leave – accrues 1 hour of earned sick leave for every 30 hours worked, up to a maximum of 40 hours per benefit year;
  Eligible for medical, dental and health insurance;
  Eligible for period bonus if store achieves desired goals.