Customer Retention Specialist - State Farm Agent Team Member
Job in
Paterson, Passaic County, New Jersey, 07544, USA
Listed on 2026-06-26
Listing for:
Glennajones
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Account Manager, Customer Service Rep
Job Description & How to Apply Below
Customer Retention Specialist - State Farm Agent Team Member
Full Time, Lafayette, NJ 07848
About the RoleSeeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
- Strong interpersonal and problem‑solving abilities.
- Effective communication and listening skills.
- Detail‑oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Must be able to obtain applicable state insurance licenses.
- 401(k)
- 401(k) matching
- Bonus based on performance
- Health insurance
- Paid time off
- Opportunity for advancement
- Performance based pay (Base + Commission)
- SIMPLE IRA with full match
- Paternal/Maternal leave
- Training & development
Compensation: $35,000.00 – $55,000.00 per year
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