Network Operations Support Associate

Hosted PBX and Telecom Provider in NJ
Nationwide Coverage

Enjoy unlimited scalability with a cloud based phone system provided by a service provider who you can trust.

We'll keep the recordings safe in our data centers so they are there when you need them. Contact us to start recording your calls!

Monmouth Telecom is seeking a highly motivated individual to fill the full-time position of Network Operations Support Associate Level
1. Monmouth Telecom, headquartered in Red Bank, New Jersey, is a dynamic and fast-growing Telecommunications company. We offer a complete package of voice and data solutions for small, medium and large business customers throughout New Jersey.

• 0-1 year
• Willing to train the right person for a great career in the telecommunications industry

• Outstanding customer service and interpersonal skills
• Team player
• Proficient in PC use
• Applicant may be required to work overnights and/or weekends

• Voice and Data Customer support.
• Diagnostics of routers, switches and other telecom equipment
• Support Desk duty – CLEC / ILEC trouble reporting, tracking, updating
• Voice and Data diagnostics
• Email Support and Diagnostics
• Must be able to work unsupervised and have the greatest sense of urgency
• Telecom/Networking Experience is a PLUS! (but not required)

Paid vacation, paid sick time, paid personal days, 401(k) Plan and Health Benefits Package.

Handle large call volumes efficiently with Call Queues .

All of our integrated services, including Hosted PBX over Fiber Internet or T1 Service , are fully compatible with a backup cable modem. With Cable Failover you can enjoy the quality of a dedicated connection with the added reliability and bandwidth of a backup cable or fios connection.

Monmouth Telecom
1 Industrial Way West
Bldg D Ste A
Eatontown, NJ 07724

12 N 7th St.
Camden, NJ 08102

165 Halsey St.
Newark, NJ 07102

423 Washington Ave.
Pleasantville, NJ 08232

All staff located in NJ USA. No overseas outsourcing.