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Customer Care Lead: Proactive SLA-Driven
Job in
Paterson, Passaic County, New Jersey, 07544, USA
Listed on 2026-07-27
Listing for:
Vantage Oleochemicals, Inc
Full Time
position Listed on 2026-07-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Vantage Oleochemicals, Inc is seeking a Customer Service Lead to partner with Sales and Operations, ensuring best-in-class support with proactive communication and ‘white glove’ service. You will manage key accounts and coordinate with CSRs to secure orders, monitor deliveries, and meet SLAs.
The role emphasizes process standardization across the region, cross-functional collaboration, and continuous improvement, acting as primary escalation for assigned accounts.
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