Customer Service Assistant

The role is for Nor Lines Norway, which is part of the Samskip Group. Nor Lines provides sustainable freight transportation solutions by combining sea and road transport to create efficient and environmentally friendly logistics chains. Through close collaboration with customers, the company delivers tailored solutions that ensure reliable and sustainable movement of goods.

Are you an exceptional communicator who thrives in a fast-paced environment? Do you enjoy the challenge of delivering top-notch customer experiences while managing complex transport solutions? We are looking for a proactive, detail-oriented Customer Services Assistant who is passionate about logistics and ready to make a real impact in a global company.

We need someone who remains calm under pressure and thrives in a fast-paced, sometimes unpredictable environment. You are someone who can think on your feet, solve problems quickly, and always deliver top-tier service to our customers. In addition to being a great communicator and collaborator, you’ll also need:

• Advanced proficiency in Norwegian and English, both written and spoken.
• Good knowledge of Microsoft Office Suite, with an emphasis on Excel.
• Excellent communication and interpersonal abilities.
• Customer-focused mindset with a commitment to service excellence.
• Emotional intelligence and ability to foster positive collaboration.

As a Customer Services Coordinator, you will play a pivotal role in ensuring the smooth execution of our logistics operations from our office in Bergen. Your role will be crucial in building strong customer relationships and ensuring our services run seamlessly.

In this dynamic and rewarding position, no two days are the same. Your primary responsibility is to be the main point of contact for our customers, ensuring that their shipments are managed with care and efficiency from start to finish. You will:

• Proactively manage order flows, ensuring fast and accurate processing.
• Keep customers informed throughout the process, addressing any irregularities or issues as they arise.
• Resolve complaints and disputes swiftly and professionally.
• Collaborate with cross-functional teams to meet and exceed customer expectations.
• Generate reports and maintain oversight of key performance metrics.
• Managing cargo pricings.

• 5 weeks of paid annual leave.
• AFP pension scheme.
• Free on-site parking.
• Competitive salary package.
• Opportunities for professional growth and development.
• Supportive and collaborative work environment.