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E‑Commerce Customer Experience Specialist
Job in
Paterson, Passaic County, New Jersey, 07544, USA
Listed on 2026-08-30
Listing for:
Capitol Lighting Of East Hanover, Inc.
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Ecommerce
Job Description & How to Apply Below
Capitol Lighting in New Jersey is seeking a Customer Experience Representative to support our ecommerce channels, focusing on post-order inquiries and service-related requests. You will work with showroom and credit departments to ensure accurate, timely communication and a smooth customer journey.
As a full-time CER, you will respond by phone, chat, and email; de-escalate issues, track orders, updates, and coordinate with internal teams to resolve concerns while upholding our service standards.
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