Customer Service Representative

Customer Service & Operations Specialist (Agriculture)

Location:

Swedesboro, NJ

Reports to:

Operations Manager

Are you a seasoned customer service professional with a knack for logistics and a drive for operational excellence? Do you thrive in a dynamic, fast-paced environment where your work directly impacts the success of the business?

Pratt is looking for an experienced and proactive Customer Service & Operations Specialist to bridge the gap between our customers, sales team, and manufacturing operations. This isn't just a phone job—you’ll be a key driver of efficiency, customer satisfaction, and continuous business improvement within the agriculture and manufacturing sector.

We value our employees and prove it with industry-leading benefits that start fast:

• Quick Access to Healthcare: Eligible for insurance benefits within ONE MONTH of hire.
• Performance Bonus: Eligible for our Gainsharing bonus after just one full month of employment.
• Secure Your Future: Start with our 401(k) with a partial match after 3 months.
• Time to Recharge: Start earning PAID vacation days after 6 months.

As a Customer Service & Operations Specialist, you’ll manage the entire order lifecycle and be a central figure in improving the customer experience and driving operational efficiency. You’ll move beyond simple order entry to participate in value-added projects that lead to overall business improvement and cost savings.

• Serve as the primary point of contact for all customer inquiries, order processing, and complaint resolution.
• Accurately process and place customer orders on a timely basis, including managing complex purchase orders.
• Maintain and update required daily reports and forward essential confirmations (Order Acknowledgements, ASN, and COAs) to customers.
• Coordinate with accounting for credit form approvals and assist sales personnel with account needs.
• Maintain accurate and organized customer files.

• Inventory Control: Actively manage and maintain inventory levels for all required inventoried items.
• Logistics Efficiency: Oversee the drop trailer program, providing recommendations to boost efficiency and reduce costs.
• Product Coordination: Process new product items, including collecting New Item Checklist (NIC) documentation and coordinating approval meetings.
• Warehouse Liaison: Coordinate with warehouse supervision to preemptively avoid problems between the warehouse and the customer; develop strong working relationships across all departments.

• Education: High school diploma or GED.
• Experience: Five years of proven experience in a distribution or manufacturing environment.
• Technical Acumen: Strong computer literacy with proficiency in MS Office (Word/Excel) and modern data management systems.
• Communication: Ability to write business reports, present to groups, and interpret complex operating manuals or performance reports.
• Mathematical
  
  Skills:
  
  Ability to compute rates, ratios, percentages, and calculate figures such as discounts, costs, proportions, and volumes.
• Problem-Solving: Strong reasoning ability to solve problems where limited standardization exists.

• Specific experience in the Agriculture or Corrugated Container industry.
• Application knowledge of agricultural production processes.