Process and Product Care Engineer

Location:

Somerset, NJ (Hybrid)

• Recommend process improvements to the lead plant, focusing on cost reduction, productivity, quality, and equipment performance.
• Collaborate on escalation-level process care activities with the lead plant (Level 1 or
  2).
• Conduct investigations into non-conformances (NC), CAPA (Corrective and Preventive Actions), and complaints.
• Assign tasks to action owners for technical root cause analysis and corrective action implementation.
• Perform specialized risk analyses in collaboration with the lead plant.
• Identify, implement, and monitor corrective and preventive actions, ensuring effective root cause resolution.
• Prepare and maintain task-related documentation.
• Provide active troubleshooting and problem-solving for processes and systems, utilizing tools like A3 and IoT when available.
• Offer technical leadership and training in production environments, emphasizing processing-structure-properties relations for current and new products and processes.
• Develop work instructions and standard operating procedures for production processes.
• Support validation engineers in the qualification and validation of equipment and processes.
• Initiate or support production trials for changes in raw materials, products, or line extensions.
• Assist in creating and training Device Master Records (DMRs) for Value Stream Managers.
• Support the lead plant in development projects, building product and process expertise.
• Act as the recipient for design transfers.
• Contribute to L4L transfers, including design, process, and commissioning, at receiving plants.
• Assist with task method development, changes, and optimization of auxiliary materials.
• Ensure adherence to standards and regulatory requirements.
• Implement corrective and preventive measures.

• NC-Processing:
  • Evaluate equipment, material, and process non-conformances at the expert stage (Stage
    1).
  • Collaborate and provide detailed support for root cause analyses.
  • Implement and monitor root cause analyses, as well as corrective and preventive actions, following SOPs for non-conformances.
  • Assign tasks to action owners for technical root cause analysis and action implementation per SOP guidelines.
  • Make usage decisions based on evaluations.
• Complaint Handling:
  • Process assigned product complaints in alignment with SOPs.
  • Coordinate with Value Stream Leaders to implement and monitor root cause analyses and corrective/preventive actions for complaints.
  • Assign tasks to action owners for complaint-related root cause analyses and resolution.
• Operational Troubleshooting and Problem Resolution:
  • Serve as the primary contact for Value Stream Managers (VSM) and Value Stream Group Leaders (VSGL) for issues beyond their independent resolution.
  • Organize and oversee resolutions for errors and problems.
  • Document investigations and their results comprehensively.
  • Collaborate with internal and external partners to address issues effectively.
  • Actively resolve product-related issues, utilizing tools like A3 and IoT where applicable.
  • Assign tasks to action owners for root cause analysis and corrective action implementation.

• Master’s degree, or bachelor’s degree with equivalent training, in Ceramic Engineering, Metallurgical Engineering, Materials Science and Engineering, or Chemical Engineering.
• Minimum of 2-3 years of relevant professional experience.
• Strong understanding of the processing-structure-properties relationship as it pertains to Ivoclar products.
• Proven ability to provide technical leadership and deliver effective training.
• Capable of working independently with a hands‑on, proactive approach.
• Exceptional communication and interpersonal skills, both verbal and written.
• Excellent organizational, prioritization, and time management skills.
• Competence in simplifying and addressing complex issues effectively.
• Strong documentation and reporting skills.
• Adaptability to frequent changes, delays, or unexpected challenges.
• Proficiency in Microsoft Office Suite and SAP.
• Demonstrated intercultural competence.
• Willingness and ability to travel domestically and internationally, up to 10%.
• Familiarity with required resources such as QIM, DMS (OTCS/LL), CAPA, etc.

• Abil…