Trading Support Operations Coordinator

Overview

BetMGM seeks a Trading Support Specialist to provide front‑line operational support for the Trading team. The position runs from 6:00pm to 2:00am Eastern Time and may involve work on weekends and holidays.

• Drive, coordinate, and ensure that necessary operational actions are taken on all front‑line issues and queries that impact Sports books and customers.
• Play a vital role in the prioritization of fixes for issues affecting the Sports book.
• Use data captured and analyzed by the Trading team to drive technological improvements.
• Track performance of all teams within Trading, compiling KPIs and SLAs and driving changes to process, training, or technology when these are not met.
• Acquire an in‑depth knowledge of all tools, platforms, and processes within Trading to support technical teams in the prioritization and resolution of issues.
• Fully understand and drive the life cycle of issues and errors, instructing all departments on the actions needed to mitigate impact to customers.
• Compile Incident Reports for key stakeholders when errors have occurred, providing key information and recommendations for improvement.
• Serve as an SME on US Compliance, ensuring best practice is followed by all teams across the request, creation, settlement, and resettlement stages of the process.
• Provide support in the Trading Compliance process, collating data for regulators, performing governance to ensure creation processes are adhered to, and informing key stakeholders of any breaches.
• Be the first point of contact for all US Customer Service team’s trading escalations, checking settlement queries and requesting settlement from Settlement teams when necessary.
• Review data from various sources (Customer Service, Trading Operations, Social Media, etc.) to determine positive and negative areas of the customer experience and implement process improvements.
• Carry out regular competitor analysis regarding front‑end platforms, promotions, user journeys, and feed findings back to the relevant team with proposals.
• Own the settlement of high‑profile events, ensuring markets are settled quickly and accurately.

• Bachelor’s degree or equivalent work experience.
• Ability to work shifts that include evenings, weekends, and public holidays.
• Ability to work under pressure.
• Effective communication skills with a range of stakeholders across numerous locations.
• Strong analytical and problem‑solving skills.
• High attention to detail.
• Excellent knowledge of sports rules, with experience or strong interest in sports betting.
• High level of personal initiative and motivation.

Hourly pay range: $24.50 to $32.50, with eligibility for a performance‑based bonus plan. Candidates must possess legal authorization to work for the company in the U.S. without the need for immigration sponsorship.

As an online gaming company, BetMGM is required to comply with state gaming regulations, including licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency (and sometimes multiple). Failure to obtain or maintain required licensure may result in termination. Licensing includes comprehensive background checks covering criminal records, financial history, and personal background verification. Candidates must also support BetMGM’s responsible gambling policies, procedures, and initiatives.

BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination‑free work environment, fostering a culture of inclusivity, belonging, and equal opportunity for all employees and applicants.

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