Bilingual Spanish Relationship Business Banking Specialist

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Bilingual Relationship Banker Business Specialist within PNC's retail branch banking organization, you will be based in our Lakeview branch, Paterson, NJ.

Bilingual (English/Spanish) is required.

• Acquire and expand share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue. Achieve business results through leadership of and productive collaboration with a wide range of ecosystem partners. Responsible for proactive lead generation and appointments conducted inside and outside of branch. Deliver a differentiated client experience from acquisition through onboarding and servicing.
• Manage proactive lead generation and referral generation—leverage experience and knowledge of bank products and services to grow share of wallet and attract new consumer and business households.
• Develop ecosystem leadership inside and outside of the branch as a COI; work across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking and Mortgage, and introduce clients to the appropriate resources.
• Enhance client experience and hospitality; differentiate the client experience through advanced conversation skills and resolve client problems courteously and with urgency.
• Collaborate with branch team to identify consumer and business banking opportunities, creating referrals and following up on independent opportunities to expand share of wallet with clients.
• Create client loyalty and grow client share of wallet through a differentiated client experience, including lobby engagement activities and technology-enabled solutions.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and participating in branch daily operations efficiently and accurately.

• Preferred
  
  Skills:
  
  Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies:
  
  Banking Products, Business Acumen, Customer Experience Management, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Prospecting, Selling, Understanding Customer Needs.
• Work Experience:
  
  Roles at this level typically require a university/college degree with