Implementation Analyst

Job Title

Implementation Analyst, Senior

• Conduct system evaluations for institution’s current system to determine if the appropriate Fiserv products are represented as well as client workflow, setup requirements, etc.
• Provide data analysis and mapping from other eBanking systems to Fiserv applications for new business to Fiserv as well as migration projects to our Fiserv service bureau environment.
• Provide product installations for all applicable electronic banking products for new business as well as migration projects to our Fiserv service bureau environment. Involves walking clients through setup and procedures and may include conducting client presentations.
• Train new clients on product features and provide ongoing training as needed for existing clients.
• Develop test plans to assure that the client’s installations/conversions work properly with product features and that new features for the institution work as expected.
• Propose products to clients that would enhance their productivity.
• Provide advice or analysis that may influence the client with the allocation of their resources throughout and after the project.
• Provide technical telephone and/or on-site application support to customers, answering questions on function and usage of product. Handle client calls and issues involving moderate to medium complex technical issues.
• Implement the more complex projects.
• Mentor junior and mid-level implementations analysts as needed.
• Participate in project assignments and scheduling.
• Perform evening and weekend work as needed.

• High school diploma is required.
• 3 – 5 years relevant work experience.

• Bachelor’s Degree in business, finance or related field is preferred; equivalent work experience may be substituted.
• Financial Industry experience is advantageous.
• Previous Fiserv core or online banking experience preferred.
• Previous customer service experience preferred.
• Must be able to make decisions and resolve problems using experience and professional judgment.
• Supervisory and/or project management experience is a plus.
• AAP is a plus.

Fiserv is an Equal Opportunity Employer/Disability/Vet.