Personal Banker Bilingual Spanish

Position Overview

As a Branch Banker within PNC's Metro Market and Mid-Market Region organization, you will be based in Paterson, New Jersey.

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer’s financial wellbeing. Collaborates with ecosystem partners to grow customer’s share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

• Preferred
  
  Skills:
  
  Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
• Competencies:
  
  Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs
• Work Experience:
  
  3+ years of relevant experience. Requires an associate’s degree or equivalent; a comparable combination of education, certification, and experience may be considered.
• Education:
  
  No Degree required.
• Certifications:
  
  None required.
• Licenses:
  Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Base Salary: $49,500.00 – $82,500.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with payment based upon company, business and/or individual performance.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Benefits include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy and doula reimbursement;

educational assistance, including select programs fully paid; and a robust wellness program with financial incentives. Paid time off includes maternity/parental leave; up to 11 paid holidays per year; 9 occasional absence days per year; between 15 to 25 vacation days per year depending on career level; and years of service.

To participate in the application process, contact  with subject “accommodation request”, including your name, job  preferred contact method. Alternatively call 877‑968‑7762 and say “Workday.” All information provided is confidential and used only to provide reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other categories protected by law. This position is subject to Section 19 of the FDIA and to relevant regulatory acts that prohibit hiring of individuals with certain criminal histories.

Refer to the California Consumer Privacy Act Privacy Notice for how PNC may use or disclose personal information in hiring practices.