Sr. IT Service Delivery Analyst
Job in
Paterson, Passaic County, New Jersey, 07544, USA
Listed on 2026-02-12
Listing for:
LHH
Full Time
position Listed on 2026-02-12
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, IT Consultant, IT Business Analyst
Job Description & How to Apply Below
LHH is looking for a Senior IT Service Delivery and Operations Analyst to aid a client of ours by overseeing their IT operations around service delivery, and the full lifecycle management of IT assets. This role will ensure that IT systems are reliable, purchases are cost-effective, and assets are accurately tracked, maintained, and optimized.
What You Will Do- Lead and support IT service desk operations to ensure timely resolution of incidents and requests.
- Develop and enforce operational procedures, SLAs, and performance metrics.
- Oversee system upgrades, patching schedules, and preventive maintenance.
- Ensure business continuity through proper backup and disaster recovery plans
- Facilitate end-to-end procurement for IT hardware, software, and services.
- Work with Procurement to evaluate vendors, negotiate pricing, and manage contract lifecycle.
- Collaborate with finance and legal to align purchases with budgets, policies, and compliance requirements.
- Forecast procurement needs based on lifecycle planning, project demands, and operational growth.
- Develop and manage the IT asset management lifecycle from acquisition to retirement.
- Maintain accurate inventory of hardware, software, licenses, and warranties.
- Track asset allocation, usage, and movement across departments and locations.
- Ensure software license compliance and perform regular audits.
- Optimize asset utilization to reduce waste, improve lifecycle planning, and support budgeting efforts.
- Coordinate with Info Sec and data privacy teams on compliance and risk management.
- A Bachelor’s degree in Information Technology or related field and 8+ years of relevant IT Operations, Procurement and IT Asset Management experience
- Strong expertise with Service Now
- Deep understanding of service delivery, and lifecycle management.
- Familiarity with vendor negotiation, procurement contracts, and financial controls.
- Strong analytical, organizational, and communication skills.
- Excellent communication skills to interact with both technical and non-technical stakeholders
- ITIL v4 Foundation Cert.
- 401(k) retirement savings plan
- Tuition reimbursement for education programs
- Comprehensive medical, dental, and vision coverage with access to leading provider
- Company-paid life and disability insurance
- Paid time off (PTO) and company-paid holidays
- Parental leave and family care support programs
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×