Level Ii​/Iii It Support Technician

Summary

Level II / III IT Support Technician. Company:
Document Solutions. Job Type: Full Time.

Location:

Kenilworth, NJ.

Career Level:

Mid-Level, Experienced. Industries:
Computer/IT Services.

Document Solutions is looking for a motivated, self-starting individual to join our team. The candidate must have experience working in the IT field, possess the ability to learn new technologies, and be able to work in a team environment. Primary duties are to work directly with customers and Level 1 Technicians to resolve all IT service tickets. Must have a customer‑friendly attitude, good written/oral communication skills, and the ability to multitask in a fast‑paced, customer‑driven environment.

Must be hard‑working, customer‑oriented, and possess a clean driving record.

• Act as the point of contact to customers for ticket escalations
• Handle ticket escalations ranging from server support, network issues, and software installation
• Coordinate and schedule IT support tickets to ensure maximum utilization of billable resources
• Set up, configure, and troubleshoot Windows Server and related issues
• Implement and troubleshoot spam filters, O365, Microsoft Exchange, and associated email solutions
• Troubleshoot and resolve firewall, router, and other network related issues
• Perform on‑site installations/repairs as necessary
• Familiar with business‑class network technologies such as TCP/IP, VPNs, VLANs, and QoS
• Familiar with Microsoft Server technologies such as Active Directory, Hyper‑V, Exchange, and SQL

• A clean NJ Driver’s license
• At least 1 year of MSP support experience
• Knowledge of Microsoft Operating Systems, Office Applications, and Ethernet Networking
• Ability to troubleshoot IT issues quickly and efficiently
• Stay current with ever‑changing technology and IT solutions
• Meet daily goals
• Excellent communication and customer service skills
• Enthusiastic positive attitude
• Self‑motivation with strong initiative to succeed
• IT Certification is a plus (Microsoft, Azure, Cisco, etc)

• Excellent salary
• Open opportunity for advancement
• Company supplied uniform
• Ongoing training opportunities
• Outstanding benefits package (incl. medical and dental coverage)
• 401(k) plan with matching company contribution
• Profit sharing plans
• Paid vacation time

Send resume to:  or submit your contact information below. The appropriate hiring department will contact you.