ServiceNow HR Business Process Consultant

Overview

Our client, a growing Business Intelligence organization, is hiring a Service Now HR Business Process Consultant to join the team in New Jersey on a contract basis. The successful candidate will translate complex operational requirements into scalable, user-focused Service Now solutions, while playing a key role in streamlining workflows, driving platform adoption and supporting operational excellence across multiple business functions.

• Collaborate with business stakeholders to gain a deep understanding of processes, pain points, and opportunities for transformation across multiple teams.
• Design and recommend streamlined, efficient business workflows that leverage Service Now capabilities.
• Act as the key liaison between business teams and technical delivery groups to ensure alignment and clarity.
• Lead requirements gathering, process mapping and solution validation to support effective implementation.
• Ensure processes are standardized, compliant and adhere to organizational governance frameworks.
• Drive platform adoption through change management, training and targeted communication initiatives.

• Extensive expertise in HR, Audit, Workplace, Procurement or Global Security domains.
• Strong knowledge of end-to-end business processes and workflow optimization.
• Proven background in business consulting, process design or Service Now functional roles.
• Exceptional communication, stakeholder management, and facilitation skills, with the ability to influence and collaborate across all levels.
• Skilled at simplifying complex challenges and delivering clear, actionable recommendations.
• Experience with Service Now modules, including HRSD, Procurement Operations, GRC/Audit, Workplace Service Delivery, or Security Operations.
• Service Now or business process/lean methodology certifications are highly desirable.