Manager, Data Management and Operations

Job Summary

This role serves as the primary liaison between DSI IT and business end users, leveraging strong knowledge of commercial and sales operations – as well as other core functions – to understand business needs and support day to day production activities. It is responsible for ensuring reliable production support across critical commercial data domains (Sales, Omnichannel, Patient, Marketing, Medical Affairs). This includes managing incidents and inquiries, driving root cause analysis, and restoring services quickly to minimize disruption and protect business outcomes.

The position requires the ability to approach problems creatively and guide technical teams toward effective resolutions for complex data issues. The role works collaboratively with Commercial Data Governance, Compliance, Integration, Infrastructure, and other cross functional partners to support projects and deployments, ensuring solutions align with business requirements, compliance expectations, and technical standards. It oversees and enforces change management and release processes so that all system and process updates are properly designed, tested, documented, and deployed in accordance with DSI IT policies – minimizing regressions and maintaining full traceability.

Additionally, the role manages cloud enterprise platforms such as Informatica IICS, Veeva Network, SAS, and Power BI to ensure their availability, correct configuration, operational stability, and ability to scale securely in line with business needs. It also manages statements of work and vendor contracts, ensuring adherence to service level agreements, delivery expectations, and overall partner accountability. It also demands strong vendor management capabilities and clear, timely communication of issues and resolutions to business stakeholders.

• Manage and support ongoing operations and change management using vendors and/or internal resources.
• Responsible for SOW and contractual agreements with ongoing support partners.
• Collaborates closely with development / integration teams on new projects and enhancements.
• Participates in weekly / monthly status meetings to review monitoring and reporting on operational health and issues, ensuring continuous improvement via automation and process enhancements.
• Accountable for all aspects of operational process, and other activities essential to the ongoing operations, transparency, documentation, and QA, including requirement gathering, design, development, and implementation of analytic, database, integration, and master data management solutions.
• Collaborates with cross-functional teams (project stakeholders, integration, architecture, infrastructure teams, etc.) on development and deployment of analytic dashboards, databases, and applications.
• Manages the review and analysis of business requirements, provides UAT support and guidance / recommendations on scheduling and prioritization for all new processes and workflows.
• Accountable for supporting the 3-year technology roadmap for analytics dashboards, databases and applications, providing expertise based on business needs and evolving trends in the industry.
• Ensures that all system / process changes are properly tested in accordance with DSI IT standards, and that operations guides / runbooks are periodically reviewed and updated. Ensures adequate process monitoring and reporting is in place, and that the support team is proactively and diligently following up on data and technical issues.
• This role works closely across Regional / Global DSI IT teams and is responsible for the ongoing production support of Commercial IT systems and applications.
• The individual in this role owns the support and technical design / development, testing / debugging, deployment, and manages the ongoing production operations of analytic dashboards, databases, applications, and integrations.
• Must have experience leading / overseeing cloud-based enterprise technology platforms that support Integration, Master Data Management, and analytical platforms (i.e., Informatica IICS, Veeva Network, SAS).
• The individual will supervise onshore and offshore teams on the review,…