Fidessa Support Specialist

About the job Fidessa Support Specialist

Job Title:
Fidessa Support Specialist (L2) Equity Trading

About the Role:

Join a dynamic trading support team as a Fidessa L2 Specialist
, providing critical functional and technical support for Equity Principal Trading and Cash Desks
. You'll be the go-to expert for troubleshooting trade flows, resolving issues, and ensuring seamless operations for traders using the Fidessa platform
.

This is a hands-on, fast-paced role ideal for someone with deep Fidessa expertise, equity market knowledge, and a passion for problem-solving in high-pressure environments.

Key Responsibilities:

Technical Support:

• Troubleshoot and resolve Fidessa trade flow issues (order routing, execution, booking).
• Provide functional support to traders and sales teams.
• Document, track, and escape incidents as needed.

Trade Desk Enablement:

• Support dealer-to-client (D2C) electronic trading workflows.
• Collaborate with IT and development teams for issue resolution.

Process Improvement:

• Maintain detailed logs of issues and resolutions.
• Identify recurring problems and suggest long-term fixes.

Must-Have

Qualifications:

• 5+ years of hands-on Fidessa experience (non-negotiable).
• Strong knowledge of equity markets (cash equities, order types, trading workflows).
• Proven experience in L2 application support (financial services preferred).
• Ability to thrive in a high-pressure trading environment (quick decision-making).
• PMP or equivalent certification (project management skills a plus).

Nice-to-Have (Preferred but Not Required):

• Bachelors degree in Finance, Computer Science, or related field.
• Previous experience in investment banking, hedge funds, or sell-side trading.