IT Operations Specialist - Desktop

Job Summary

The IT Operations Specialist develops and manages departmental communication strategies, coordinates strategic initiatives, and supports IT priorities and operations. They draft and organize content for communication initiatives, provide project coordination, and assist with IT setup and AV needs for onsite events. The role requires strong communication, organizational, and problem‑solving skills to ensure effective alignment between the IT Department and the business.

It is based in Somerset, NJ, on a hybrid basis.

Key responsibilities include:

• Develop effective departmental communication strategies for business updates, priority program initiatives, employee recognition, and IT incidents/responses.
• Draft content, organize release schedules, and manage content for all communication initiatives (newsletters, quarterly updates, AHODs, etc.).
• Provide project coordination for multiple strategic initiatives, including team enablement and training, event coordination and logistical planning, and business operations initiatives.
• Drive communication practices for monthly updates, presentation preparation, employee recognition, etc.
• Provide ongoing operational support for IT priorities and initiatives.
• Assist with project management and coordination of IT setup/AV needs for onsite presentations and meetings.
• Effectively communicate program updates from the IT Department to the business and internal communications to ensure consistency and alignment.
• Solicit input and leverage feedback to drive continuous improvement and prevent known problems.

• Self‑Motivation:
  Identifies growth opportunities and acts independently.
• Relationship Building:
  Builds collaboration opportunities and maintains relationships.
• Communication:
  Adapts complex ideas to the audience.
• Collaboration:
  
  Participates in team discussions and respects differing opinions.
• Problem‑Solving:
  Identifies problems, proposes solutions, and resolves them autonomously.
• Business Acumen:
  Uses financial and operational data for decisions.
• Conflict Resolution:
  Mediates conflicts between individuals.
• Organization:
  Prioritizes tasks and manages workflow.
• Adaptability:
  Adjusts to changes and handles uncertainty.

• Ability to oversee and direct projects to completion, ensuring goals are met and resources are used efficiently.
• Basic ability to communicate information and ideas to an audience.
• Basic ability to examine, clean, transform, and model data for analysis.

• Bachelor’s degree.
• 1‑3 years of experience managing communication programs/projects.
• 1‑3 years of experience working cross‑functionally across teams and internal stakeholders.
• 1‑3 years of experience in corporate communications (preferred).
• Ability to travel to SHI, partner, and customer events.

The estimated annual pay range for this position is $55,000–$75,000, including a base salary. Compensation depends on job‑related knowledge, skills, experience, and market location.

Benefits may include medical, vision, dental, 401(k), and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status